35 1-245711
in good faith, we shall not be held accountable should
this timeframe not be met.
7.4.5 Claiming on non-Vuly products
Products sold alongside Vuly that are not Vuly-branded
are subject to the warranties provided by the companies
that supply them. The customer must contact these
external companies to make a warranty claim; Vuly will
not assess claims made against non-Vuly products.
7.5 Australian Consumer Law
Our Goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the Goods repaired or replaced if the Goods fail to
be of acceptable quality and the failure does not amount
to a major failure.
7.6 US Consumer Law
Our goods and services come with guarantees that cannot
be excluded under the Uniform Commercial Code (“UCC”).
For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation
for its reduced value.
8.0. Missing parts
If a customer believes that a Vuly product does not
include all necessary parts, they must immediately
lodge a Missing Parts Claim at VulyPlay.com/Support.
A customer must not attempt to use a product if
any part is incomplete, as it may be dangerous.
Any damage that the user causes as a result of
using incomplete products will lead to voiding of the
warranty.
Vuly trampolines are delivered to Vuly warehouses
prepackaged; we are unable to check the boxes prior
to delivery to ensure that they contain all the required
parts. While the missing part rate during packing is
very low, some parts may also fall out in transit due to
small, unintentional tears in their boxes.
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