What to do if computer does not recognize VuPoint Scanner?
If your VuPoint Scanner is not recognized by your computer, it might be due to a connection issue. First, ensure that all cable connections are securely in place. If the problem persists, try restarting your computer.
Why does "Scan Error" icon pop up on VuPoint Scanner?
If the "Scan Error" icon appears on the LCD screen of your VuPoint Scanner while scanning, it could be because you are scanning too quickly. Try rescanning the document at a slower pace.
What to do if "Scan Error" icon pops up on VuPoint Scanner with docking station?
If you encounter the "Scan Error" icon on the LCD screen of your VuPoint Scanner while using the docking station, the microSD/microSDHC card might have a low-class speed. Replacing it with a higher class microSD/microSDHC card (Class 6 or above is recommended) may resolve the issue.
Why VuPoint Magic Wand PDSDK-ST470-VP produces blurry images?
If your VuPoint Scanner is producing blurry images, the lens may be dirty. Clean the lens carefully with a soft, dry cloth. Alternatively, the Contact Image Sensor may have aged, requiring recalibration. Please refer to section 4.5 for recalibration instructions.
What to do if VuPoint Magic Wand PDSDK-ST470-VP Scanner doesn’t save pictures?
If your VuPoint Scanner is failing to save pictures, ensure that a microSD/microSDHC card is properly installed. If a card is installed, the memory may be full. Transfer the pictures from the scanner to your computer to free up space on the memory card. If the problem persists, it may be due to the microSD/microSDHC card not being formatted properly; please refer to section 5.
Why VuPoint Scanner produces black & white stripes?
If you observe black and white stripes at the top or bottom of your scanned document with the VuPoint Scanner, it's likely that the original document was skewed or inserted crookedly into the docking station. Try aligning the document properly and rescanning.
How to fix VuPoint Magic Wand PDSDK-ST470-VP Scanner that cannot power on?
If your VuPoint Scanner cannot be powered on, it is likely due to a low battery. Recharge the battery to resolve this issue.
Charge the built-in battery before using the scanner. Charge time is approx. 2.5 hours.
Insert a microSD/microSDHC card to record and store pictures. Turn off the scanner before inserting.
Press and hold the SCAN button for 3 seconds to turn the scanner on or off.
Step-by-step guide to set the date, time, and language for the scanner.
Optional step to adjust white balance for better image quality if scans are too dark or bright.
Step-by-step guide on how to scan documents using the portable scanner without the docking station.
Instructions on how to view scanned files after they have been saved on the memory card.
Procedure to securely attach the scanner to the docking station and prepare for scanning.
Steps to safely detach the scanner from the docking station.
Connect the scanner (with docking station) to a computer to view and manage scanned files.
Connect the scanner directly to a computer to view and manage scanned files.
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