Support Services
For product support and information please contact Vuzix at:
Corporate website: www.vuzix.com
Email Customer Support: technical_support@vuzix.com
Customer Helpline: (800) 436-7838
Customer service hours: 9 AM to 6 PM EST, weekdays
When contacting support services please provide the following information:
• Serial number, complete model name, and model number of your video
eyewear. (i.e.: Wrap 920 VR)
• Make and model number of the audio video device being used.
• The name of any video content related to your support needs.
• Detailed explanation of the symptoms you are experiencing your questions.
Vuzix Developer Program
Vuzix provides a Developer Support Program that offers support services to software
developers, including access to an SDK for tracker and stereoscopic video support.
This SDK is available for royalty free use and can be downloaded free of charge from
the Vuzix website.
For additional information of the Vuzix Developer Support Program, go to:
www.vuzix.com/support/developer
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