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- Wait a few seconds let the printer get
the communication with the server then
check the IP address setting again.
*
Please reset the wireless device setting.
*
Select the correct printer port in the
driver.
*
Print head’s harness connector is not
well connected with printhead. Turn off
the printer and plug the connector again.
*
Check your program if there is a
command PRINT at the end of the file
and there must have CRLF at the end of
each command line.
No print on the label
*
Label or ribbon is loaded not
correctly.
*
Use wrong type paper or
ribbon
*
Follow the instructions in loading the
media and ribbon.
*
Ribbon and media are not compatible.
*
Verify the ribbon-inked side.
*
The print density setting is incorrect.
*
Clean the print head.
Poor Print Quality
*
Ribbon and media is loaded
incorrectly
*
Dust or adhesive
accumulation on the print
head.
*
Print density is not set
properly.
*
Print head element is
damaged.
*
Ribbon and media are
incompatible.
*
The print head pressure is
not set
ro
erl
.
*
Reload the supply.
*
Clean the print head.
*
Clean the platen roller.
*
Adjust the print density and print speed.
*
Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
*
Change proper ribbon or proper label
media.
*
The release lever does not latch the print
head properly.
Take Label
* Peel function is enabled.
*
If the peeler module is installed, please
remove the label.
*
If there is no peeler module in front of
the printer, please switch off the printer
and install it.
*
Check if the connector is plugging
correctl
.
Cutter is not working
*
The connector is loose.
*
Cutter jam.
*
Cutter PCB is damaged.
*
Plug in the connect cable correctly.
*
Remove the label.
*
Make sure the thickness of label is less
than 0.19 mm.
*
Replace a cutter driver IC board.
Can’t downloading the file to
memory (FLASH /
DRAM/CARD)
* The space of memory is full.
* Delete unused files in the memory.
SD card is unable to use
*
SD card is damaged.
*
SD card doesn’t insert
correctly.
*
Use the non-approved SD
card manufacturer.
*
Use the supported capacity SD card.
*
Insert the SD card again.
*
The supported SD card spec and the
approved SD card manufacturers,
please refer to section 2.2.3.
Missing printing on the left or
right side of label
* Wrong label size setup.
* Set the correct label size.
Gray line on the blank label
*
The print head is dirty.
*
The platen roller is dirty.
*
Clean the print head.
*
Clean the platen roller.
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