Water Depot PLATINUM SERIES User Manual (English)

Questions and Answers:

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Danielle BennettAug 21, 2025
What to do if the control valve is stalled in regeneration on my Water Depot PLATINUM Water Dispenser?
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  Samantha SandovalAug 22, 2025
  If the control valve on your Water Depot Water Dispenser is stalled during regeneration, the cause may be a motor malfunction, indicating that the motor needs replacing. Another possibility is a lack of power at the outlet; in this case, repair the outlet or use a working one. It could also be due to a defective transformer, which would need to be replaced, or a defective PC board, which would also need replacing. Other potential causes include a broken drive gear or drive cap assembly, a broken piston retainer, or broken main or regenerant piston. If any of these parts are broken, they should be replaced.
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Beverly LeeAug 25, 2025
Why does my Water Depot PLATINUM Water Dispenser timer display the wrong time?
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  Christopher RodriguezAug 25, 2025
  If the timer on your Water Depot Water Dispenser isn't showing the correct time, it could be due to a switched outlet; use an uninterrupted outlet. A power outage could also be the cause; reset the time of day. In addition, a defective PC board can cause this problem; replace the PC board.
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Elizabeth GlennAug 26, 2025
Why does the Water Depot PLATINUM control valve regenerate at the wrong time?
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  vvelezAug 26, 2025
  If the control valve on your Water Depot Water Dispenser regenerates at the wrong time, it might be due to power outages. To resolve this, reset the control valve to the correct time of day. It could also be that the time of day is not set correctly, so reset it to the correct time. Another possible cause is an incorrect regeneration time, which you should also reset.
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Jon DelgadoAug 27, 2025
How to fix a Water Depot PLATINUM Water Dispenser timer that does not display the time?
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  dorseyjohnAug 28, 2025
  If the timer on your Water Depot Water Dispenser isn't displaying the time of day, first ensure the transformer is plugged in by connecting the power. If it is, check if there is electric power at the outlet; repair the outlet or use a working one if necessary. If power is available, the issue might be a defective transformer, which would need replacing, or a defective PC board, which would also need replacing.
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Kevin PearsonAug 29, 2025
Why does my Water Depot PLATINUM Water Dispenser only regenerate when I press the UP and DOWN buttons?
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  Michael CaseyAug 29, 2025
  If the control valve on your Water Depot Water Dispenser regenerates when you press the UP and DOWN buttons but not automatically, the problem could be a defective PC board, which would need to be replaced. Alternatively, there may be a set-up error, so check the control valve set-up procedure.
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Kelly Schroeder MDSep 2, 2025
Why does my Water Depot PLATINUM control valve regenerate at the wrong time of day?
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  Daniel CampbellSep 2, 2025
  If your Water Depot Water Dispenser's control valve regenerates at the wrong time, there are several potential causes: * **Power Outages:** Reset the control valve to the correct time of day. * **Incorrect Time Setting:** Reset the time of day to the correct time. * **Incorrect Regeneration Time:** Reset the regeneration time. * **Control Valve Setting:** Check the control valve setup procedure for the regeneration time option. It might be set to “on 0” (immediate regeneration) or “NORMAL + on 0”.
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Derek BullockSep 4, 2025
What to do if my Water Depot PLATINUM control valve only regenerates when the REGEN button is pressed?
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  Bobby AndersonSep 4, 2025
  If your Water Depot Water Dispenser doesn't automatically regenerate, but does when you press the REGEN button, consider these possible causes: * **Bypass Valve Position:** Ensure the bypass valve is in the normal operation position, not the bypass position. Put bypass valve in normal operation position. * **Meter Connection:** Check if the meter connection is disconnected and connect the meter to the PC board if necessary. * **Meter Turbine Issues:** Inspect the meter turbine for restrictions or stalls. Remove the meter and check for rotation or foreign matter. * **Defective Meter:** Replace the meter if it is defective. * **Defective PC Board:** Replace the meter if the PC Board is defective. * **Set-up Error:** Check the control valve set-up procedure.
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jennifer83Sep 6, 2025
What causes a Water Depot PLATINUM control valve to stall during regeneration?
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  Jessica AdamsSep 6, 2025
  A stalled control valve during regeneration in your Water Depot Water Dispenser can stem from several issues: * **Motor Problems:** The motor might not be operating, requiring a replacement. * **Power Issues:** There may be no electric power at the outlet. Repair the outlet or use a working outlet. * **Defective Components:** The AC adapter or PC board could be defective, necessitating replacement. * **Broken Parts:** The drive gear, drive cap assembly, or piston retainer might be broken, requiring replacement of the affected part. * **Main Regenerant Issues:** The main regenerant piston could be broken, also requiring replacement.
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Glenn LeonSep 8, 2025
Why is the time of day incorrect on my Water Depot PLATINUM timer?
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  Natasha GarciaSep 8, 2025
  If the timer on your Water Depot Water Dispenser is showing the wrong time, it could be due to: * **Switched Outlet:** The dispenser may be connected to a switched outlet. Use an uninterrupted outlet. * **Power Outage:** There may have been a power outage. Reset the time of day. * **Defective PC Board:** The PC board may be defective, requiring replacement.
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tphillipsSep 12, 2025
What to do if my Water Depot PLATINUM Water Dispenser control valve doesn't regenerate when I hold the REGEN button?
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  Amanda WilliamsSep 12, 2025
  If your Water Depot Water Dispenser's control valve fails to regenerate automatically when the REGEN button is held down, check the following: * **AC Adapter:** Ensure the AC adapter is properly connected. * **Power Outlet:** Verify that the outlet has power; repair the outlet or try a working one. * **Drive Gear/Cap Assembly:** Inspect the drive gear and drive cap assembly for any breaks, and replace if necessary. * **PC Board:** A defective PC board could be the issue, requiring replacement.