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12.5 Warranty and liability
WEPA Apothekenbedarf GmbH & Co KG (hereafter referred to as "the Manufacturer") grants the end cus
-
tomer (hereafter referred to as "the Customer") based in ... a 3-year warranty from the date of delivery
on the TOPITEC
®
TOUCH mixing system (hereafter referred to as "the Product").
The warranty covers all material and manufacturing defects. In the event of a claim made under warranty,
the Manufacturer reserves the right to choose between a repair and the supply of new or fully reconditioned
parts. The warranty terms do not in any way affect the Customer's contractual and statutory rights.
Not covered by warranty are:
• Damage or wear to the product caused by improper or incorrect operation that is in contravention of
best practice and the instructions of the manufacturer (as laid down in the operating manual)
• Products that show signs of interference or (attempted) repair by a workshop that is not authorised
by the manufacturer to carry out such repairs
• Products that have been modified or operated with unapproved accessories
• Products whose serial number has been removed or made illegible on the type plate
To make a claim under warranty, the Customer must notify the Manufacturer prior to returning the Product
by calling +49 (0)2624 107-361
or sending an email to info@wepa-apothekenbedarf.de
The Customer must allow the Manufacturer a period of 5 working days for the performance of a
preliminary fault analysis (by telephone). Claims under this warranty shall only be considered after the
Product has been returned to the Manufacturer to the following address:
WEPA Apothekenbedarf GmbH & Co KG
Am Fichtenstrauch 6-10
D-56204 Hillscheid, Germany
Customers based outside Germany may return the Product to their local dealer. To make a claim under
warranty, please also furnish us with the original invoice bearing the date of purchase. The costs for the
return of the Product shall be covered by the Manufacturer.
If a claim is made under warranty, and the inspection of the Product
by the Manufacturer reveals that there is no fault, or that the damage is not covered by warranty for one
of the reasons listed above, the Manufacturer shall be entitled to charge a reasonable service fee.
This does not apply in cases where the Customer can prove that he could not be aware of the fact that the
warranty had been voided.
The manufacturer warranty as outlined above, including all terms and conditions, shall be transferable
to any new owner based in ..., provided that the original purchase invoice is submitted.
This warranty is governed by German law.
MAINTENANCE / CLEANING / INSPECTION / FUNCTION TESTING
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