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General| Storage media | HDD |
|---|---|
| Built-in storage media | Yes |
| Internal storage capacity | 8 TB |
| Storage temperature (T-T) | -20 - 65 °C |
| Operating temperature (T-T) | 5 - 35 °C |
| Mac operating systems supported | Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra |
| Mobile operating systems supported | Android 4.4, Android 5.0, Android 5.1, Android 7.1, iOS 9.0, iOS 9.1, iOS 9.2, iOS 9.3 |
| Number of storage drives installed | 2 |
| Windows operating systems supported | Windows 10, Windows 7, Windows 8, Windows 8.1 |
| Product color | White |
| Cables included | LAN (RJ-45) |
Weight and Dimensions| Depth | 160 mm |
|---|---|
| Width | 102 mm |
| Height | 179 mm |
| Weight | 2400 g |
Lists core functionalities like central storage, quick setup, mobile access, auto backup, and private spaces.
Details the included items for both My Cloud Home and My Cloud Home Duo models.
Covers OS, browser compatibility, and internet connectivity essential for device operation.
Explains physical components like front LED, rear layout, buttons, ports, and connectors.
Provides crucial advice on careful handling, unpacking, and installation to prevent damage.
Step-by-step guide for physical setup and initial power-on of the device.
Instructions for registering the product online for updates and offers.
Using the mobile app for content access and management on Android/iOS devices.
Accessing the device via a web browser without needing software installation.
Guide to installing and using the desktop application for Windows and Mac.
How to stream videos to a Chromecast device using the mobile app.
Steps to enable and manage automatic photo/video backups from the mobile app.
Process for backing up content from social media and cloud services.
Importing files from USB storage devices to the My Cloud Home.
Performing drag-and-drop file transfers using the web app interface.
Performing drag-and-drop file transfers using the desktop application.
Steps to create and share photo albums with others.
Instructions for deleting albums from the device.
Viewing content chronologically by year and month.
How to search for files by name, location, or object.
Editing photos within the mobile app using various tools.
Manages account name, password, and sign-out options.
Procedures for adding new users and removing existing members from the device.
Customizes device name, firmware version, and analytics settings.
Steps to remotely reboot the My Cloud Home device.
Instructions for performing a factory reset and erasing all data.
How to shut down the My Cloud Home device via the mobile app.
Steps to remove the device owner via the reset button.
Managing access permissions for the mobile app on your device.
Disk configuration for My Cloud Home Duo via web app.
Guide for replacing drives in My Cloud Home Duo, noting single-drive model limitations.
Tables specifying compatible power adapters based on device capacity.
How to get an RMA for defective products or obtain replacement parts.
Details on FCC, ICES-003, Safety, and CE compliance standards.
Information on obtaining service, RMA, and general warranty terms.
Specifies the device's low power consumption in off-mode.
Table of hazardous substance content in product components per Chinese regulations.
Details the terms, duration, and exclusions of the limited warranty by region.
Specific warranty details and legal rights for Australia/New Zealand.
Comprehensive guide to accessing technical support and service.
Specific warranty terms for Australia/New Zealand, including proof of purchase and exclusions.
Information on third-party GPL software in the firmware and source code access.
Licensing for MPEG-4 Visual video encoding/decoding for personal use.
Licensing for H.264 AVC video encoding/decoding for personal use.
Licensing for MPEG-2 video encoding for packaged media.
Licensing for MPEG-4 Visual video encoding/decoding for personal use.
Notes patents covered by HEVC Advance for video compression technology.
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