Whale S360EW - TROUBLESHOOTING

8
For installation or service advice please contact Whale® Customer Support:
UK Tel: +44 (0)28 9127 0531 USA Tel: 1 802 367 1091
UK Fax: +44 (0)28 9146 6421 USA Fax: 1 802 367 1095
UK Email: info@whalepumps.com Email USA: usasales@whalepumps.com
Whale® is a registered trademark of Munster Simms Engineering limited (also trading as Whale® and Whale Seaward
Inc).
13. SERVICE SUPPORT DETAILS
14. PATENTS AND TRADEMARKS
PROBLEM POSSIBLE CAUSES POTENTIAL SOLUTION
No hot water
Cold water inlet valve is incorrectly
orientated (if present)
Ensure check valve is the correct orientation (if present).
No water in the tank Fill the tank with water.
High Limit Switch activated
Press reset and try again. If this has no effect, contact a
local electrician to replace the switch or element.
Faulty element Replace element.
Incorrect wiring Check wiring and contact a marine electrician.
No / insufficient electricity supply
Contact a marine electrician to check the electrical
supply.
Faulty thermostat Replace the thermostat (Section 13).
Heavy calcification
Flush your hot water heater. If this has no affect, replace
the heating element (section 10).
Blocked ports or non return valve Clear the blockage.
Thermomixer valve set too cold Adjust to between 40ºC (104ºF) and 55ºC (131ºF).
Circuit breaker has blown Check and replace if necessary.
No power as water heater is activated
while engine is not running
Recharge batteries and only use the water heater while
the engine is activated.
Circuit breaker tripped due to insufficient
water supply or low power
Fill the water tank fully and only use while engine is
running.
No output from tank Air lock Bleed the system.
High limit Switch
continually trips
Insufficient water in the tank
Check non-return valve is not blocked and fill tank to
capacity.
Wrong breaker amperage
Check fuse rating to ensure correct amperage and
replace if necessary.
Faulty element Replace element.
Heavy calcification in water tank Flush and clean regularly.
Faulty wiring Have a marine electrician check the electric circuit.
Pressure relief Valve
(TMP/TMV) Leaking
Initial use
The T&P valve may leak on initial use until it seals itself.
Open the valve and re-run the system.
Faulty / old valve Replace the valve.
Water Heater left constantly on
Replace valve (due to deposit build-up on valve seat)
and do not leave Water Heater constantly ‘on’.
Tank not winterized Replace valve and winterize tank in future.
Electric thermostatic controls faulty Have a marine electrician check the system.
Leaking tank
Damage to tank due to improper service Replace Water Heater.
Electrolysis due to absent or faulty
galvonic isolator
Replace Water Heater and install galvanic isolator.
No anode fitted to tank Replace Water Heater and fit anode in drain valve fitting
Corrosion or damage due to tank not
winterized properly
Replace Water Heater and ensure it is winterized in
future.
Fittings not correctly attached Check all connections are water-tight.
12. TROUBLESHOOTING