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Whalen SF127-26AI2D - User Manual

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THANK YOU
We appreciate the trust and confidence you have placed in Whalen Furniture through the purchase of this electric fireplace/heater. We
strive to continually create quality products designed to enhance your home. Visit us online to see our full line of products available for
your home improvement needs. Thank you for choosing Whalen Furniture Manufacturing!
Date: 2018-05-08 Rev 0001-A Factory: ZHOSUM
LOT NUMBER:
DATE PURCHASED: / /
USE AND CARE GUIDE
COMBINATION ELECTRIC FIREPLACE/HEATER
US and International Patents Pending
Model #SF127-23AI2D
#SF127-26AI2D
If you have any questions regarding the use of this unit, or find that your fireplace/heater unit needs service,
please do not return the unit to the store where you purchased it. Instead, please contact our Customer
Service Department and have your instructions and parts list ready to provide the model name, part name,
or factory number.
Whalen Customer Service
1-866-942-5362
Pacific Standard Time: 8:30 a.m. - 4:30 p.m., Monday - Friday
Or visit our website www.whalenfurniture.com / www.whalenstyle.com
Or e-mail your request to: parts@whalenfurniture.com
THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION.
PLEASE READ AND KEEP FOR FUTURE REFERENCE.

Questions and Answers

  • J
    Jessica LawrenceAug 8, 2025
    Why is my Whalen Heater remote control not working?
    • K
      kayla78Aug 9, 2025
      If your Whalen Heater remote control isn't working, try these steps: First, replace the batteries in the remote. When using the remote, press the buttons slowly and gently. Avoid pressing buttons rapidly, as this can cause the transmitter to malfunction.
  • D
    Debra WilkinsAug 15, 2025
    How to turn on Whalen Heater?
    • M
      Michelle BrooksAug 15, 2025
      To turn on your Whalen Heater, first, ensure that the unit is properly plugged into a standard 120V outlet. Then, press the Power button located on the control panel.
  • J
    Joseph ClarkAug 21, 2025
    What to do if Whalen Heater does not work?
    • S
      Shannon HansenAug 21, 2025
      If your Whalen Heater isn't working, even with the Power and Heater switches set to “ON” and the thermostat on “HI”, try this: Turn all switches to the “OFF” position and unplug the unit from the wall outlet for 5 minutes. After 5 minutes, plug it back in and operate as usual.
  • T
    Tiffany RobertsonAug 27, 2025
    What to do if Whalen Heater display shows '88'?
    • J
      Joseph ZamoraAug 27, 2025
      If the display unit on your Whalen Heater's control panel shows “88” and the function indicator is flashing rapidly, indicating an alarm mode, unplug the unit from the wall outlet for 5 minutes. After 5 minutes, plug the unit back in and operate as normal.
  • J
    Jeremy KelleySep 2, 2025
    Why Whalen Heater has flame but no heat?
    • J
      johnstonkevinSep 2, 2025
      If your Whalen Heater shows a flame effect but isn't blowing warm air, make sure that the temperature setting is higher than the current room temperature. Also, try turning the Heater button on and off several times to ensure it is in the “ON” position.

Summary

Safety Information

Important Safety Information

Critical safety instructions and warnings for operating the fireplace/heater.

Save These Instructions

Directive to retain the manual for future reference.

Grounding Instructions

Detailed steps for proper electrical grounding of the unit.

Pre-Operation

Electrical Specifications

Details on voltage, frequency, and power consumption (wattage).

Package Contents

List of all components included in the product packaging.

Operation

Identifying the Control Panel

Overview of the fireplace unit's control panel layout and buttons.

Understanding the Function Indicator

Explanation of the meaning of the LED indicator lights.

Using the Timer Function

How to set and use the timer for operation duration.

Using the Heater Control

Steps for operating the heater, adjusting temperature, and locking.

Using the Flame Control

How to adjust flame height, log brightness, and lock settings.

Using the Main Power Button

Instructions for turning the fireplace unit on and off.

Using the Demo Mode

Procedure for activating and deactivating retail demo mode.

Using the Remote Control

Installing the Battery

Guide on how to insert batteries into the remote control.

Battery Replacement

Best practices and warnings for replacing batteries.

Remote Control Operation

How remote functions mirror the unit's controls.

Care and Maintenance

General Care and Maintenance

Instructions for cleaning the unit and its components safely.

Troubleshooting

Common Problems and Solutions

A guide to diagnose and fix common issues with the unit.

Whalen SF127-26AI2D Specifications

General IconGeneral
BrandWhalen
ModelSF127-26AI2D
CategoryHeater
LanguageEnglish

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