If you need service or assistance,
we suggest you follow these five steps:
1.
Before calhg for
if cooking results aren’t what you
assistance...
expected:
Performance problems often result
from little things you can find and fix
without tools of any kind.
if nothing operates:
l
Is the range wired into a live circuit
with the proper voltage? (See In-
stallation Instructions.)
l
Have you checked your home’s
main fuses or circuit breaker box?
if the oven will not operate:
l
Is the Oven Selector turned to a set-
ting (BAKE or BROIL, but not TIMED
BAKE)?
l
Is the Oven Temperature Control
turned to a temperature setting?
If surface units will not operate:
l
Have you checked your home’s
main fuses or circuit breaker box?
l
Are surface units plugged in all the
way?
l
Do the control knobs turn?
l
Is the range level?
l
Are you using pans recommended
in the Cooking Guide?
l
If baking, have you allowed IYz to 2
inches (4-5 cm) on all sides of the
pans for air circulation?
l
Have you preheated the oven as the
recipe calls for?
l
Are the pans the size called for in the
recipe?
l
Are you following a tested recipe
from a reliable source?
l
Do the cooking utensils have
smooth, flat bottoms and fit the sur-
face unit being used?
See the Cooking Guide for more infor-
mation on cooking problems and
how to solve them.
2. If you need
assistance?..
if surface unit control knob(s) will
not turn:
l
Did you push in before trying to turn?
if the Self-Cleaning cycle will not
operate:
l
Are the Oven Selector and Oven
Temperature Control set on CLEAN?
l
Does the Start Time Dial show the
correct time of day?
l
Is the Stop Time Dial set ahead to the
time you want the cleaning cycle to
stop?
l
Is the Lock Lever all the way to the
right?
Call Whirlpool COOL-LINE@; serv-
ice assistance telephone number.
Dial free from anywhere in the U.S.:
1-800-253-1301
and talk with one of our trained con-
sultants. The consultants can instruct
you in how to obtain satisfactory oper-
ation from your appliance or, if serv-
ice is necessary, recommend a
qualified service company in your
area.
continued on next page
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