Why is the transmission interrupted on my Widex TV-DEX?
If the Widex Remote Control TV-Controller transmission is interrupted, it might be due to two reasons: either the TV-Controller battery is exhausted (in this case, charge the TV-Controller), or the TV-Controller is out of operating range (in this case, move within operating range).
How to fix a Widex Hearing Aid TV-Controller that does not work?
If your TV-Controller does not work, the battery may be exhausted, so charge the battery. If that doesn't work, place the TV-Controller in the TV-Base for at least 5 seconds. If the problem persists, the battery may need replacement; in that case, contact your hearing care professional.
Why is my Widex Hearing Aid TV-Controller transmission interrupted?
The transmission may be interrupted because the TV-Controller battery is exhausted. Charge the TV-Controller. Alternatively, the TV-Controller may be out of operating range, so move within operating range.
What to do if there is no transmitted sound from my Widex Hearing Aid even if the green diode is on?
If there is no transmitted sound even if the green diode is on, first ensure that the TV/audio source is switched on. If the issue persists, check that the sound source and TV-Base are properly connected.
What to do if the green diode on my Widex Hearing Aid TV-Controller turns on briefly and then off?
If the green diode on the TV-Controller turns on briefly and then turns off, it could be due to a disconnected jack plug for the TV or audio connection. Connect the jack plug. It may also be because the TV-Base is not connected to the electrical power source, so connect the TV-Base.
Why does the volume of transmitted sound from my Widex Hearing Aid change when I adjust the sound source volume?
If the volume of transmitted sound changes when you adjust the volume of the sound source, the TV-Base may not be connected to the correct output. Connect the TV-Base to the correct TV/audio output.
Why is there no transmitted sound from my Widex TV Accessories even when the green diode is on?
If you're experiencing no transmitted sound from your Widex TV Accessories, even with the green diode on, check if the TV/audio source is switched on. Also, ensure that the sound source and TV-Base are properly connected.
How to fix Widex TV-DEX if it doesn't work?
If your Widex Remote Control TV-Controller does not work, it could be due to the following reasons: * The battery is exhausted. If this is the case, charge the battery. * Base has not been selected. If this is the case, place the TV-Controller in the TV-Base for at least 5 seconds.
What to do if parts of the sound image are missing from the TV/audio source when transmitting with my Widex Hearing Aid?
If parts of the sound image are missing from the TV/audio source when transmitting with your Widex Hearing Aid, the monaural/binaural switch on the underside of the TV-Base might not be set correctly. Check that the switch is in the correct position.
What to do if there is no transmitted sound from my Widex Hearing Aid even if the green diode is turned on?
If you're not getting any transmitted sound from your Widex Hearing Aid even when the green diode is on, check a few things. Ensure that the TV/audio source is switched on. Also, make sure the sound source and TV-Base are properly connected.
General| Charging Time | Approximately 3 hours |
|---|---|
| Battery Type | Rechargeable lithium-ion |
| Wireless Range | 10 meters (approx. 33 feet) |
| Compatibility | Widex hearing aids |
| Audio Streaming | Yes |
| Purpose | Stream audio from TV or audio systems to hearing aids |
| Function | Audio streaming |
| Charging Method | Docking station |
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