Why does the volume of transmitted sound from Widex TV Accessories change when adjusting the sound source volume?
If the volume of the transmitted sound from your Widex TV Accessories changes when you adjust the volume of the sound source, it may be because the TV-Base is not connected to the correct output.
How to fix a Widex Hearing Aid TV-Controller that does not work?
If your TV-Controller does not work, the battery may be exhausted, so charge the battery. If that doesn't work, place the TV-Controller in the TV-Base for at least 5 seconds. If the problem persists, the battery may need replacement; in that case, contact your hearing care professional.
Why is my Widex Hearing Aid TV-Controller transmission interrupted?
The transmission may be interrupted because the TV-Controller battery is exhausted. Charge the TV-Controller. Alternatively, the TV-Controller may be out of operating range, so move within operating range.
What to do if there is no transmitted sound from my Widex Hearing Aid even if the green diode is on?
If there is no transmitted sound even if the green diode is on, first ensure that the TV/audio source is switched on. If the issue persists, check that the sound source and TV-Base are properly connected.
What to do if the green diode on my Widex Hearing Aid TV-Controller turns on briefly and then off?
If the green diode on the TV-Controller turns on briefly and then turns off, it could be due to a disconnected jack plug for the TV or audio connection. Connect the jack plug. It may also be because the TV-Base is not connected to the electrical power source, so connect the TV-Base.
Why are parts of the sound image missing from Widex TV Accessories when transmitting?
If parts of the sound image are missing from your Widex TV Accessories during transmission, the monaural/binaural switch on the underside of the TV-Base might not be set correctly. Check that the switch is in the correct position.
Why is there no transmitted sound from my Widex TV Accessories even when the green diode is on?
If you're experiencing no transmitted sound from your Widex TV Accessories, even with the green diode on, check if the TV/audio source is switched on. Also, ensure that the sound source and TV-Base are properly connected.
What to do if the green diode on my Widex TV Accessories TV-Controller turns on briefly and then off?
If the green diode on the Widex TV Accessories TV-Controller turns on briefly and then turns off, the jack plug for tv or audio connection might not be connected to the TV-Base (connect the jack plug as shown on pages 14-16), or the TV-Base is not connected to the electrical power source (connect the TV-Base as described on page 13).
What to do if parts of the sound image are missing from the TV/audio source when transmitting with my Widex Hearing Aid?
If parts of the sound image are missing from the TV/audio source when transmitting with your Widex Hearing Aid, the monaural/binaural switch on the underside of the TV-Base might not be set correctly. Check that the switch is in the correct position.
What to do if there is no transmitted sound from my Widex Hearing Aid even if the green diode is turned on?
If you're not getting any transmitted sound from your Widex Hearing Aid even when the green diode is on, check a few things. Ensure that the TV/audio source is switched on. Also, make sure the sound source and TV-Base are properly connected.
Details the TV-Controller, its keys, and functions for audio transmission.
Explains the TV-Base, its inputs, and switch settings for audio connection.
Describes the meaning of the different LED lights on the controller for status indication.
Instructions on attaching and wearing the controller using the lanyard for convenience.
Describes how to start and stop audio transmission from TV or audio sources.
Details how to adjust the volume and mute the audio output from the TV-DEX.
Explains how to turn off hearing aid microphones during transmission for focused listening.
Lists important safety precautions and warnings for using the device.
Details warnings related to power supply and device usage.
Details the TV-DEX's compliance with electromagnetic emission standards.
Outlines the TV-DEX's performance under various electromagnetic immunity tests.
Provides guidelines for maintaining safe distances from RF equipment.
Lists the specific EMC/EMI standards the TV-DEX adheres to.
General| Charging Time | Approximately 3 hours |
|---|---|
| Battery Type | Rechargeable lithium-ion |
| Wireless Range | 10 meters (approx. 33 feet) |
| Compatibility | Widex hearing aids |
| Audio Streaming | Yes |
| Purpose | Stream audio from TV or audio systems to hearing aids |
| Function | Audio streaming |
| Charging Method | Docking station |
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