8. Why is the maximum distance lower than the advertised maximum distance?
A: Please note that the maximum distance is measured under no wind conditions, with the electric bike fully charged, riding at a consistent speed of 21 mph
(33.8 km/h) on a flat surface, carrying a load of 165 pounds (75 kg). The real battery life varies with different factors such as the load, humidity, wind speed,
and operational habits, etc.
7. Why the speed can’t reach 28 mph?
A: Please ensure that you have pressed the power button to set the assist lever to mode 7 on the left side of the handlebar and the speed mode to 7s
on the right side. After setting the speed mode to 5 and the power mode to 7s, if the speed still can't reach 28 mph, please contact the WINDONE support
team to change the controller.In addition, the battery status, rider weight, and road conditions will also influence the maximum speed. With enough
battery, a weight of up to 20 lbs, and riding on flat roads, the scooter can easily reach a speed of 28 mph.
9. Can I ride the electric bike on rainy days?
A: Please note that the electric bike has a waterproof rating of IPX4. We do not recommend riding it on rainy days.
10. ls there any precaution for storing the electric bike if I need to go out for a long vacation?
A: Please ensure that the electric bike is stored in a dry and cool place. Do not leave it outdoors for an extended period. If the electric bike is expected to be
idle for more than 30 days, please fully charge the battery. Remember to recharge it every 60 days to protect the battery from potential damage that is beyond
the limited warranty.
2524
15.Trouble Shooting
Error code Error description Solution
E001 Controller failure
Check the controller Hall line connection;
replace the controller
E002 Communication fail
Plug and unplug the communication cable
again. If there is still an Plug and unplug the
communication cable again. If there is still the
display cannot detect controller data within 10
seconds, replace the communication cable,
replace the communication cable.
E003 Hall failure
Check whether the Hall wire is connected
incorrectly or not properly; replace the motor
E004 Trolley failure
Whether the handlebar has returned to its
original position: Check the handlebar link,
if abnormal, replace the handlebar.
E005 Brake lever failure
Check whether the brake is in position; replace
the brake lever
E006 Motor defect
Check whether the power line is loose and
whether the motor is damaged; replace the
motor
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