REMEDIES
If a hardware defect is found and a valid claim is received by WINDONE within the warranty period, WINDONE will,
at its option and to the extent permitted by law, either [1] repair the product at no charge, using new or refurbished
replacement parts or, [2] replace the product with a new or refurbished product. In the event of a defect, to the extent
permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where
prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by
www.windone.com, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement
hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is
longer, or for any additional period of time that may be applicable in your jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
A warranty service order must be requested from WINDONE within the warranty period from the date of receipt of the
shipment. To request a Warranty Service Order, contact the WINDONE Service Team at the after-sales email address.
To obtain warranty service, you must deliver the product in its original packaging or in packaging that provides an equal
degree of protection to the address specified by WINDONE. In accordance with applicable law, WINDONE may require
the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty
service. The warranty period is thirty (30) days or any additional period of time that may be applicable in your jurisdiction.
LIMITATION OF DAMAGES
Except to the extent prohibited by applicable law, WINDONE shall not be liable for any incidental, indirect, special,
or consequential damages, including but not limited to loss of profits, revenue, or data, resulting from any breach
of express or implied warranty or condition, or under any other legal theory, even when WINDONE has been advised
of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect,
incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
13. Question & Answer
1. Is there any necessary information that needs to be included before contacting the WINDONE Support Team?
A:Yes, if you need any support from WINDONE, please contact us at support@windone.com, and please always include
your order number, correct model No. descriptions of the problem, pictures, and videos that can show details about the
issue in the email, thanks.
2. My electric bike cannot be turned on. What can I do?
A:First, please make sure you do not turn on the electric bike while it is charging. For safety reasons, we have set the
electric bike so that it cannot be turned on during charging. Secondly, please ensure that the electric bike has been
charged for a while to have enough battery power to support its operation. If it cannot be turned on, please contact
us at support@windone.com for further assistance.
3.I can't charge my electric bike. What's the problem?
A: Please note that if the electric bike is charging, the LED on the charger will show a red color. If the electric bike is fully
charged, the LED on the charger will show a green color. To verify if the charger is defective, please follow these steps: Plug
the charger into the socket without connecting it to the electric bike. If the charger LED is not on or is not green, it indicates
that the charger is defective. If the charger is not defective, please contact us at support@windone.com for further support.
4. What should be done if the electric bike arrives with missing accessories or broken parts?
A: Please take a photo and send it to WINDONE Support Team's email: support@windone.com. The WINDONE Support Team
will reply to you promptly and send the correct accessory or replacement part.
5.My electric bike has been stolen. Can you help me?
Unfortunately, we are unable to track the location or serial number of the electric bike. Please contact the local police
for assistance.
6.I have written several emails to support@windone.com, but I have not received any responses. Why?
A:Our WINDONE Support Team will reply to you within one working day. If you don't receive any response from us,
please check your spam folder. Also, add support@windone.com on your white list to ensure our replies are not blocked.
In addition, you can also contact us on the platform where you purchased the electric bike, for example, Amazon chat box,
leave a message on the WINDONE.com website, eBay chat box, etc.
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