7. Why can't the speed reach 28 mph?
A: Please ensure that you have pressed the power button to set the assist lever to mode 7 on the left side of the handlebar
and the speed mode to 7s on the right side. After setting the speed mode to 5 and the power mode to 7s, if the speed still
can't reach 28 mph, please contact the WINDONE support team to change the controller. In addition, the battery status,
rider weight, and road conditions will also influence the maximum speed. With enough battery, a weight of up to 220 lbs,
and riding on flat roads, the scooter can easily reach a speed of 28 mph.
8. Why is the maximum distance lower than the advertised maximum distance?
A: Please note that the maximum distance is measured under no wind conditions, with the electric bike fully charged,
riding at a consistent speed of 21 mph (33.8 km/h) on a flat surface, carrying a load of 165 pounds (75 kg). The real battery
life varies with different factors such as the load, humidity, wind speed, and operational habits, etc.
9.Can I ride the electric bike on rainy days?
A: Please note that the electric bike has a waterproof rating of IPX4. We do not recommend riding it on rainy days.
10. ls there any precaution for storing the electric bike if I need to go out for a long vacation?
A: Please ensure that the electric bike is stored in a dry and cool place. Do not leave it outdoors for an extended period.
If the electric bike is expected to be idle for more than 30 days, please fully charge the battery. Remember to recharge
it every 60 days to protect the battery from potential damage that is beyond the limited warranty.
14. Trouble Shooting
Error code
Error description
Solution
E001
Controller failure
Check the controller Hall line connection; replace the controller
E002
Communication fail
Plug and unplug the communication cable again. If there is still the display cannot detect
controller data within 10 seconds, replace the communication cable.
E003
Hall failure
Check whether the Hall wire is connected incorrectly or not properly; replace the motor
E004
Trolley failure
Whether the handlebar has returned to its original position: Check the handlebar link, if
abnormal, replace the handlebar.
E005
Brake lever failure
Check whether the brake is in position; replace the brake lever
E006
Motor defect
Check whether the power line is loose and whether the motor is damaged;
replace the motor
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