36 OFFICESUITE UC
®
—ADMINISTRATOR USER GUIDE
Troubleshooting Your System
Opening and Tracking Support Tickets
If you are experiencing trouble with your system, administrators are able to open trouble
tickets right through the WE Connect Portal instantly to notify us of an issue. Click on
Create New Support Request on the Support Request widget and fill in the fields
indicating your issue and contact information, then click Review and Submit.
Once a ticket is submied, you will be contacted by one of our representatives within
four hours.
On this widget, you can also view and track open and recently closed tickets for quick
reference.
Why does my phone display bad LAN link?
It is likely that there is a problem or issue in the LAN connection itself.
To verify that the problem is not in the phone, take the phone to a desk/spot where all is OK
and plug it in. If the phone reports no errors, the phone is not the problem. Have your IT check
the jack connection and the connection at the Switch to make sure everything is tight.
If the phone reports that same Bad LAN Link error again, we will replace the
phone(s) as needed.
What should I do if my phone displays TFTP server unavailable?
If you see this displayed, go to the OceSuite UC Community for more information.
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