4
Trouble Shooting
YOU HAVE NO PICTURE
1. Be sure you have a clear line of sight. The signal from the satellite(s)
WILL NOT pass through trees, buildings, mountains etc. Remember the
antenna has a 24° offset, this means that when the antenna is straight up
and down, (90°) it is looking 24° into the sky. See Figure 2.
2. Do you have the TV set tuned for the correct channel 3 or 4 (same
channel as output of the receiver)?
3. Have you entered the correct zip code into the receiver? If zip code is
wrong, you might be looking in the wrong direction/elevation for the satellite.
4. Check connections at receiver, TV , and antenna.
5. Check the TV. Does it receiver pictures from off-air TV stations/VCR?
6. Retune system for best picture, using procedure on page 3.
7. Inspect antenna. Make sure that it has not been damaged. If antenna is
slightly bent, the receiver may not receive any signal.
8. Contact Dealer or Winegard Service Department.
ANTENNA DOES NOT ROTATE, OR IS HARD TO ROTATE
1. Inspect antenna on roof. Make sure that mount has not been damaged.
2. Check for caulking between gear housing and baseplate.
3. Be sure cables are not binding, and that they are installed properly.
4. Contact Dealer or Winegard Service Department.
ANTENNA DOES NOT RAISE, OR IS HARD TO RAISE
1. Inspect antenna on roof. Make sure that mount has not been damaged.
2. Check for caulking on elevating shaft.
3. Contact Dealer or Winegard Service Department.
IF UNIT “WOBBLES” OR HAS “PLAY”
1. See page 7, Steps 13 and 14.
WARRANTY REPAIR WORK
Before you have warranty work done on the system, make sure the company/person performing the
work has been approved by Winegard Company. If not, contact Winegard Co. (1-800-788-4417)
before proceeding. The Winegard warranty covers only the mount, antenna and LNBF. For
receiver warranty, refer to the manufacturer’s warranty.
ORDERING REPAIR PARTS
Repair parts are available at many RV dealers and/or service centers throughout the counrtry. Or you
can call Winegard Company 1-800-288-8094 (credit cards accepted).
Rev. 5/05
$QWHQQD5HÀHFWRUDW
6LJQDOIURPVDWHOOLWH
24
ORRNDQJOH
LNBF
FIGURE 2