FAQ
IR
1) Check you are using emitters at the IR TX
transmitter end and receivers at the IR RX receiver
end – are they connected to the correct ports on the
matrix and display receiver.
2) Is the emitter correctly positioned on the source?
Fix the emitter directly over the infrared sensor of the
source and attach using the adhesive backing.
Note: Locate the infrared source sensor by using a
flashlight to find s small sensor within the facia of the
source display. If necessary, secure the emitter over the
sensor with a small amount of contact adhesive.
3) Is your remote powered and sending a signal?
Note: IR is invisible to the naked eye, so use a digital
camera/ phone camera to check the remote signal – point
the camera at the remote control when pressing a button.
You should see the remote transmitter flashing to indicate
a signal being sent. Replace batteries if flashing is not
seen on the digital camera screen.
4) IR dropout issues can be due to exterior influences
emitting infrared radiation that can interrupt IR signals.
Ensure emitters and receivers are away from the following
causes of IR interference.
• Direct sunlight
• Halogen lighting
• Plasma screens
6) UTP Termination Issues – ensure cables and RJ45
terminations are correct and in good condition at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
7) Are WyreStorm emitters and receivers being used?
The use of third party products/magic eyes may not be
compatible. Always use WyreStorm components included
with your purchase or check compatibility of third party
control systems with your WyreStorm dealer.
8) If problems persist, swap out the IR emitters and
receivers to rule out faults with the units themselves. Use
emitters you know are fully operational to test working
condition.
9) Reactivate the IR callback function on your matrix and
swap IR ports on the matrix to rule out a fault with the
matrix or connection ports.
10) Should IR remain unresponsive, turn off and
disconnect all cables from the matrix and reconnect zones
one at a time to assess if one location in particular is the
problem. If so, run new cables directly to the display – if
this fixes the problem, it is likely that electromagnetic
interference /damage to the cable somewhere along the
run is causing the IR signal to drop out. Investigate and
remove EM interference from the run or replace damaged
UTP cable.
Cat5e or 6?
While our equipment is tested and graded to Cat5e
cable standard; tests have shown that better results
are achieved when using Cat6 cable. The lower gauge,
thicker copper cores ensure higher signal transfer rates.
Newly installed cabling should always conform to Local
Regulations and should be terminated to 568B standard.
Can I use a single Cat5e cable?
Although conventional transmission used to be
considered two Cat5e cables for video, audio and control,
HDBaseT transmission only requires a single cable.
All features found with dual cable transmissions are
supported with HDBaseT, with addition of RS232 serial
control, Power and Ethernet passed along a single
Cat5e/6/7, depending on feature set/model of product
How far can the signal travel?
Under recommended transmission conditions Class B
HDBaseT transmissions of 1080p video are capable of
distances up to 70m/230ft. Recommended conditions
denote no electrical interference, straight cable runs with
no bends or kinks and no patch panels or wall outlets.
If any of the above are factors in your installation then
signal strength and bandwidth can be compromised.
If a cable run is reaching the upper limit of the receivers’
capabilities, then the signal can be boosted by way
of an extender set. Typically transmission signals can
be repeated up to 7 times (700m) using HDBaseT
technology.
What about 3D?
All of our matrix switches and most of our extender
products will pass-through a 3D Blu-ray signal. Coax
extender sets do not support frame sequential 3D (Blu-
12. FAQ
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