19 Troubleshooting
176 Xerox WorkCentre 4250/4260 Series System Administration Guide
I cannot scan to an HTTP or
HTTPS site.
1. If the machine has been configured to scan to an HTTPS
destination with Server Validation enabled, the scan will fail if
the server certificate is either expired, untrusted, or contains an
incorrect domain name. Verify the HTTPS configuration within
CentreWare Internet Services.
2. Verify the server certificate within CentreWare Internet
Services.
3. If jobs greater than 2MB are failing using the ASP script, the
server upload limit may need to be increased.
• Open the service manager and temporarily stop any IIS
related services.
• Edit the file MetaBase.xml on the server. The file may be
located using the Windows search functionality.
• Locate the AspMaxRequestEntityAllowed variable and
make its value larger.
• Restart the IIS service.
4. If jobs greater than 2MB are failing using the PHP script, the
server upload limit may need to be increased.
• Open the phh.ini file.
• Adjust the following settings to accommodate the desired
upload limit for Network Scanning or Server Fax jobs:
upload_max_filesize, default_socket_timeout,
max_execution_time, max_input_time, memory_limit.
5. To help determine possible failure reasons:
a) Refer to the Server Log which may reside in the following
locations: IIS - c:\windows\system32\LogFiles\W3SVC1 or
for Apache - /apache/logs/.
b) Look for errors in script operations identified in the log, such
as directory permissions denied, size limits exceeded, etc.
Problem Action
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