Troubleshooting
ColorQube 9301/9302/9303 Multifunction Printer
User Guide
257
Smears and smudges appear on the output
when printing or copying.
• Reprint the job.
• Make sure paper is the correct type and size and is
properly loaded in the tray.
• Make sure you select the 2nd side option in the options
if printing Side 2 on pre-printed paper.
• Fix the image quality problems. Refer to Image Quality
Problems on page 255 for instructions.
Light lines and streaks appear on prints or
copies.
• Reprint the job.
• Fix the image quality problems. Refer to Image Quality
Problems on page 255 for instructions.
Background appears on copies. • Reprint the job.
• Make sure the automatic document feeder is fully
closed when using the document glass.
• Enable Auto Suppression for the Background
Suppression feature in the Image Quality options.
The image has shifted, or is split, incomplete or
scrambled.
• Reprint the job.
Steps in horizontal or vertical lines. • Reprint the job.
• Fix the image quality problems using the Light Lines
(Quick) option. Refer to
Image Quality Problems on
page 255 for instructions.
Print color is not what was expected. • Reprint the job.
• Use a higher-quality print mode.
• Select a different color correction from the print driver.
• Fix the image quality problems. Refer to Image Quality
Problems on page 255 for instructions.
• Try using different colors in the document.
Copy color is not what was expected. • Reprint the job.
• Use a higher-quality print mode.
• Select a different Original Type.
• Fix the image quality problems. Refer to Image Quality
Problems on page 255 for instructions.
Small white specks or graininess appears on
the output.
• Reprint the job.
• Use a higher-quality print mode.
• Print 1-sided rather than 2-sided.
• Use a smoother paper.
Missing or weak image on output. • Reprint the job.
• Make sure paper is the correct type and size and is
properly loaded in the tray.
Problem Potential Solution
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