{V. FAQ}
1. I can’t use the stylus to control the cursor.
Uninstall the Deco 01 V2 driver. If its uninstaller will not run, run the driver’s installer again, then allow it
to uninstall the driver. Reboot, then connect the tablet to your computer and test your stylus.
If the cursor responds to your pen input, the tablet’s hardware is functional. Reinstall the Deco 01 V2’s
driver according to these steps (Windows):
Download the tablet’s latest driver from www.xp-pen.com, then extract the “.zip” contents onto the
desktop and installation.
2. How do I know that the Deco 01 V2’s driver installed successfully?
After installing the driver, the Deco 01 V2’s driver icon should be visible in your system tray on the
bottom-right of your screen (Windows OS). Pen input will control the cursor and pressure sensitivity will
be functional in the driver UI’s “Pressure Test” tab.
3. How do I determine if a Problem is software or hardware related?
Connect and install the Deco 01 V2 on a different computer. If the tablet functions properly on the new
computer, you are experiencing a software issue—confirm that ALL tablet drivers (including the Deco 01
V2) are uninstalled and removed from your computer, then reinstall the Deco 01 V2.
If you have any questions, please contact us at:
Web: www.xp-pen.com
Email: service@xp-pen.com
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