• Any freight charges (from or to the retailer);
• Shipping Damage:
- Shipping damage claims must be led with the freight
carrier (such as UPS, FedEx).
- Notify the freight carrier immediately of any shipping
damage upon receipt of damaged items to begin the
claim process.
- We also recommend reporting any shipping damage
claim within 48 hours of receipt to the Authorized
Retailer from which the item was purchased.
- Keep all original documents and packing materials until
the freight damage claim has a nal resolution.
For units returned to Xvive USA:
• The item must be returned in the same format in which it
was purchased. If a system containing a transmitter and
receiver was purchased, then both units will need to be
returned together.
• The purchaser will pay all freight charges to return the
original item to Xvive USA or its aliated service centers.
• If the unit is deemed to be covered by this warranty, Xvive
will ship the repaired or replacement unit to the purchaser
free-of-charge and without any additional freight charges.
• If the unit is deemed to NOT be covered by this warranty,
other charges plus return freight charges will apply.
EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED
WARRANTY, XVIVE MAKES NO OTHER EXPRESS OR
IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY
LAW. XVIVE ASSUMES NO LIABILITY FOR PROPERTY DAMAGE
RESULTING FROM FAILURE OF THIS PRODUCT NOR ANY
LOSS OF INCOME, SATISFACTION, OR DAMAGES ARISING
FROM THE LOSS OF USE OF SAME DUE TO DEFECTS OR
AVAILABILITY OF SAME DURING SERVICE.THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE
OR BY COUNTRY OR PROVINCE.
For warranty inquiries not covered in this policy, please
contact support@xvive.com
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