Troubleshooting
Problem Possible Reason
Solution
Detection not work.
Temperature is too low or too high.
The most suitable temperature will be
5 (77°F).2 ℃
No alert or light. Motion sensor is battery died. Please replace the battery.
Motion sensor is
offline.
Hub is offline.
Please reconnect your hub to the Internet
and press the set button of Motion Sensor
once.
Hub is powered off.
Please power on the hub again and press
the set button of Motion Sensor once.
Motion sensor is battery died. Please replace the battery.
Device malfunction.
Please contact customer service.
LED blinking, no alert.
Notification has been turned off in
YoLink App.
Please turn notification on in the setting
page of YoLink App.
Alert received in App
but no LED blinking.
Product defective.
Please contact our customer service.
18
To Next Page
Loading...
Need help?
General
