Zebra ZD420 Troubleshooting Guide

If you have any questions, please contact Client Services at 800.800.5655, Option 1.
Label Printer Troubleshooting Guide p.2
PRINT QUA
LITY PROBLEMS
No print on the label
• Check to make sure the label roll is loaded correctly
The printed barcode and information does not look right
• Clean the printhead using an alcohol wipe
The label is misaligned
• Check to make sure the label roll is loaded correctly
• Contact Clients Services to have printer calibrated
LOADING LABEL ROLL
1. Pull the release latches toward the front of the printer
2. Open the Media Guides and hold open the Media Hangers
3. Lower the roll between the hangers
4. Make sure to position the roll so that its printing surface will be up as it passes over the
media guides
5. For some models, close the media guides by turning the guide adjuster knob to the front
6. The media guide edges should touch but should not restrict the edges of the roll
7. Close the top cover and press down until the latches snap into place
8. Press the Feed Button to verify that the labels come out properly
REV.2018.05
Open and place roll on holder
Verify easy spin on holder
Pull paper past printer front
Push the paper under guides
Align sensor near center
(default)
position or to middle of
black marks.
Close the printer

Zebra ZD420 Specifications

General

Color	No
Print technology	Thermal transfer
Maximum resolution	203 x 203 DPI
Maximum print height	- mm
Maximum printing width	104 mm
Flash memory	512 MB
Certification	IEC 60950-1, EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, FCC Class B, ICES-003, FCC 15.209; 15.247(d), IC RSS 247, EN 300 328, EN 301 893, EN 62311, cTUVus CE Marking, VCCI, C-Tick, S-Mark, CCC, CU, BSMI, KCC, SABS, IN-Metro, BIS, NOM
Internal memory	256 MB
Built-in barcodes	1D, 2D, AZTECCODE, CODABAR (NW-7), Code 11, Code 128 (A/B/C), Code 39, Code 49, Code 93, Data Matrix, EAN13, EAN8, MaxiCode, PDF417, QR Code, UPC-A, UPC-E
Page description languages	EPL2, XML, ZPL II
Display	-
Product color	Black
Housing material	Plastic
Bluetooth	Yes
USB 2.0 ports quantity	2
Media thickness	0.08 - 0.305 mm
Maximum label width	118 mm
Maximum label length	991 m
Maximum roll diameter	127 mm
Mobile operating systems supported	Android, iOS
Sustainability certificates	ENERGY STAR
AC input voltage	90 - 265 V
AC input frequency	50 - 60 Hz
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	4.4 - 41 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %

Weight and Dimensions

Depth	254 mm
Width	202 mm
Height	177 mm
Weight	2300 g