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Troubleshooting
Printer Diagnostics
1/13/2016 ZD420 User’s Guide 212485-001 Rev. A
Reset Button
In addition to the power on configurations described previously, the ZD420 has a dedicated reset
button located on the bottom of the printer which can be pressed with a paperclip or similar small
object.
Pressing the button has the following results based on the length of the button press:
0-1 second No action
1-5 seconds Printer reset – Printer performs a factory reset and will automatically
print a configuration label (and network label if present)
6-10 seconds Network reset – Printer drops connection to the network, and a
network factory default reset occurs. Upon completion of the reset, a
configuration and network configuration label are automatically printed.
More than 10 seconds Exits the factory defaults function without resetting the printer or
making changes
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