Zebra ZQ320 - Introduction to the ZQ300 Series; ZQ300 Series Software Utilities

P1096702-001 • Introduction • -1-7 •
Diagnostic Tools
This section of the Printer Repair Manual contains instructions for using the various
diagnostic tools available from Zebra and instructions on contacting technical support
services offered by Zebra.
Following sections contains explanations on the products conguration structure,
troubleshooting guide for isolating common printer problems, illustrated parts
breakdowns for specic models and specialized component replacement procedures.
Conguration Label Printout
The printer can create a conguration label which exercises all of the printhead’s
thermal elements and create a detailed report of the printer’s settings and any special
les that may be loaded into memory.
This Diagnostic label can be used as an initial tool to diagnose such basic printer
problems as missing printhead elements, missing or incorrect application les or
incorrect settings.
Zebra Setup Utilities
Zebra Setup Utilities is a Windows™ based one-stop installation and setup software
tool, which also offers diagnostic and utility routines. Setup Utilities also allows the
user to easily congure network and/or Bluetooth connectivity settings, congure print
quality, and download fonts and graphics.
Zebra Setup Utilities may be downloaded from: www.zebra.com.
Unit Test and Calibration Software
Zebra authorized service organizations have access to powerful test and calibration
software which allows them to perform more advanced procedures. These procedures
are identied by the following message:
The following procedure can only be performed by Zebra authorized service
organizations using approved equipment and software.
If you do not have this approval, do not attempt to perform these procedures. If they
are performed improperly or incompletely, the printer will not function properly.
Factory Technical Support
Refer to the “Factory Repair & Parts Ordering Procedure” topic in this Section for
information on contacting technical support, ordering parts or returning your printer for
repair.