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ZQ300 Series User Guide
Troubleshooting
Printer Status Indicators
If the printer is not functioning or charging properly, refer to the
table below to determine the state of the LED indicator ring locat-
ed around the Power button.
Green Amber Red Indication
Solid Off Off Power On/Charged
Battery
Blinking Off Off Booting Up
Pulsing Off Off Sleep Mode/
Charge Complete
Fast Blinking Off Off Printer On/No Battery
Off Solid Off Battery Charging
Off Pulsing Off Charging While in
Sleep Mode
Off Slow Blinking Off Charging (Shutdown)
Off Off Solid Charged or Charging
(Unhealthy)/
On or Off
Off Off Pulsing Charged or Charging/
Sleep Mode
Off Off Fast Blinking Charge Fault
Off Off Slow Blinking Charged or Charging
(Unhealthy/Shutdown)
Troubleshooting Topics
1. No power:
• Ensure you press and hold the Power switch until the Power
light comes on.
• Check that battery is installed properly.
• Recharge or replace battery as necessary.
2. Media does not feed:
• Be sure Media Cover is closed and latched.
• Check media compartment. Ensure media is not binding on
the sides of the compartment.
3. Poor or faded print:
• Clean printhead.
• Check battery for possible damage. Recharge or replace as
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