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ZQ500 Series User Guide
To enter Communications Diagnostics Mode:
1. Print a configuration label as described above.
2. At the end of the diagnostics report, the printer will print:
“Press FEED key to enter DUMP mode”.
3. Press the FEED key. The printer will print: “Entering DUMP
mode”.
Note • If the FEED key is not pressed within 3 seconds, the printer will
print “DUMP mode not entered” and will resume normal operation.
4. At this point, the printer is in DUMP mode and will print
the ASCII hex codes of any data sent to it, and their text represen-
tation (or “.” if not a printable character).
Additionally, a file with a “.dmp” extension containing the
ASCII information will be created and stored in the printer’s
memory. It can be viewed, “cloned” or deleted using the Net
Bridge application. (Refer to the Net Bridge documentation for
more information.)
To terminate the Communications Diagnostics Mode and re-
turn the printer to normal operations:
1. Turn the printer OFF.
2. Wait 5 seconds.
3. Turn the printer ON.
Contacting Technical Support
If the printer fails to print the configuration label, or you en-
counter problems not covered in the Troubleshooting Guide, con-
tact Zebra Technical Support. Technical Support addresses and
phone numbers for your area can be found in Appendix H of this
manual. You will need to supply the following information:
• Model number and type (e.g. ZQ510)
• Unit serial number (Found on the large label on the back of the
printer, also found in the configuration label printout.
• Product Configuration Code (PCC) (15 digit number found on
the label on the back of the unit)
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