19
troubleshooting
If you encounter the following problems while using your cooktop, check the guide below
to see if you can correct the problem yourself before calling for assistance or service:
PROBLEM POSSIBLE CAUSE SOLUTIONS
Cooktop
does not
work
• Cooktop controls are locked.
• Power outage.
• Installation wire is not plugged in
correctly.
• Circuit breaker tripped or the fuse blown.
• Make sure the
CONTROLS LOCK
button is turned off. See
page 12.
• Check the house lights to
confirm power outage
Cooktop
does not
generate
heat
• No cookware or improper cookware
placement on the cooking element.
• Incorrect cookware size for the selected
cooking element.
• Cookware is not properly resting on the
cooking element.
• Circuit breaker tripped or the fuse blown.
• Incorrect cooking element selected.
• No power to cooktop.
• Make sure that the
cookware is centered on
the cooking element, and
that cookware is also the
correct type for induction
cooking.
• The bottom of the
cookware must be large
enough to cover cooking
element completely.
• Cookware must be flat and
centered on the cooking
element.
• Make sure the correct
control is turned ON for
the cooking element being
used.
Cooktop
turns off
while
cooking
• Cooktop internal heat sensor has
detected high temperature inside the
cooktop, activating the automatic shut-off.
• Liquid or object on the controls area.
• Make sure the cooktop
vents are not blocked.
• The cooktop features an
automatic shutoff feature
that turns off the entire
cooktop if any cooking
element has been on
continuously for 2 hours.
• The cooktop control panel
may register liquids or
objects obstructing the
panel, which can cause the
cooktop to shut off. Clean
up spills or remove objects
and restart the unit.
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General