9 | Vetscan Hub User’s Manual
Appendix A: Troubleshooting
The Vetscan Hub is not intended to be serviced by operators. Any Vetscan Hub that requires servicing needs to
be returned to Zoetis for repair or replacement. Do not open the Vetscan Hub as opening may create a hazardous
situation for you and will void the warranty. This device must be serviced by authorised technicians when:
• Liquid has entered the device interior
• The device has been exposed to high humidity and/or moisture
• The device has been dropped and/or damaged and/or shows obvious signs of breakage
• The device is not functioning or does not function according to the User’s Manual
Contact Zoetis Support if you suspect a problem inside the device.
Zoetis Resources
Zoetis provides many resources for animal health laboratories and hospitals. The Zoetis website (www.zoetis.com)
contains useful information for the Vetscan Hub and other Zoetis products. It also contains links to technical notes,
manuals, product information, and technical support information as well as technical resources on a variety of
applications.
Resource How to Contact
Local Authorised
Zoetis Distributor
Find local authorised Zoetis distributors on the Zoetis website
(www.zoetis.com).
Technical Information Find technical information, package inserts, and manuals in the
Reference Centre on the Zoetis website (www.zoetis.com).
Technical Support For technical support assistance, contact your local support service.
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