32 Zoom 10BaseT Cable Modem User’s Manual
Appendix
B
Troubleshooting
This section provides tips for troubleshooting your cable
modem in the event of minor problems. In addition, check the
Cable Modem Frequently Asked Questions (FAQs) section on
our website: http://www.zoom.com/cable/faqs.html
Note:
If your cable modem is not responding, the first step
should be to reinstall it. This may take a few minutes, but
it is frequently the quickest and easiest solution.
Problem: I cannot access my Internet service or send or
receive email.
Solutions:
• Check all physical connections. The READY, 10BT,
and SYNC lights on the modem’s front panel must all
be a steady green before your cable modem will work.
• Check to see that your cable TV service is working. If
not, call your cable service provider.
• Verify that the MAC and Ethernet Adapter addresses
you gave to your service provider are correct, and that
they are entered into their system. See page 5.
• Make sure your Network Interface Card is functioning
correctly. Refer to the documentation if necessary.
• Check that TCP/IP is configured correctly. Refer to
the section of this manual entitled Configuring Your
Computer’s Network Settings on page 8. Verify
that the TCP/IP parameters supplied by your cable
company are correct and up-to-date.
Problem: The power to my cable modem goes on and off.
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