If you get an error message saying “Could not read MAC address of device. Aborting
operation,” verify that you have done the hard factory reset correctly per Step 3 and then run
the update program again. If the error persists, please contact Technical Support for
assistance.
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8
You will see several status messages indicating the progress of the upgrade. After you see
“Done,” the modem will reboot itself (the modem’s ETHERNET and DSL lights will turn off
briefly). Please wait until the DSL light starts to blink again. This entire upgrade process takes
about 2 minutes.
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To confirm a successful firmware upgrade:
a
aa
a Open a web browser and enter http://10.0.0.2 in the address bar. When prompted for a
Username and Password, enter:
• Username: admin
• Password: zoomadsl (where “l” is a lowercase letter L)
b
bb
b When the Basic Setup page appears, click the System Status icon and check that the
S/W Version includes 3.0.0.
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Now you may reconnect the cables and re-enter the modem’s settings. Remember to click
the Save Changes and Write Settings to Flash buttons after making changes. (Note: If you
do not see the Save Changes button, click your web browser’s refresh/reload button and try
again.)
If you disabled any anti-virus/firewall/security software and other programs, you may now turn
them back on.
Note: This firmware version does not support Dynamic DNS.
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