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Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally, you
can refer to the chart below. If your particular problem cannot be resolved using
the information in the chart, contact the dealer where you purchased the phone.
Problem Possible causes Possible solution
Poor reception
The network signal is too weak
at your current location, for
example, in a basement or near
a tall building, because wireless
transmissions cannot effectively
reach it.
Move to a location where the
network signal can be properly
received.
The network is busy at the
current time (for example,
during peak times, there may
be too much network traffic to
handle additional calls).
Avoid using the phone at such
times, or try again after waiting
a short time.
You are too far away from a
base station for your service
provider.
You can request a service area
map from your service provider.
Echo or noise
The network link quality is poor
on the part of your service
provider.
End the call and dial again. You
may be switched to a
better-quality network link or
phone line.
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