Chapter 18 Troubleshooting
VMG4005-B50A/B60A User’s Guide
69
1 Make sure you have the DSL port connected to a telephone jack (or the DSL or modem jack on a splitter
if you have one).
I cannot connect to the Internet using a second DSL connection.
ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL
connection, either ADSL or VDSL connection at one time.
I cannot access the VMG anymore. I had access to the VMG, but my connection is not available
anymore.
1 Your session with the VMG may have expired. Try logging into the VMG again.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Figure 4 on page 12.
3 Turn the VMG off and on.
4 If the problem continues, contact your vendor.
18.4 IP Address Setup
I need to set the computer’s IP address to be in the same subnet as the VMG.
1 In Windows 10, open the Control Panel.
2 Click Network and Internet (this field may be missing in your version) > Network and Sharing Center.
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