ZyXEL Communications XMG3927-B50A

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Chapter 43 Troubleshooting

VMG/XMG Series User’s Guide

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default chapter3
- Document Conventions3
- Contents Overview4
- Table of Contents4
- Table of Contents6
- Part I: User's Guide17
- User's Guide17
- Introducing the Zyxel Device18
- Overview18
- Internet Access19
- G.fast20
- Ethernet WAN21
- Triple Play21
- WAN Priority22
- Wireless Access22
- Zyxel Device's USB Support22
- Sfp24
- Voip Features24
- Ways to Manage the Zyxel Device24
- Front Panels25
- Good Habits for Managing the Zyxel Device25
- Hardware25
- Leds (Lights)33
- Rear Panels46
- Using the WLAN and WPS Buttons54
- The RESET Button55
- Wall Mounting56
- Accessing the Web Configurator58
- Overview58
- The Web Configurator58
- Settings Icon60
- Web Configurator Layout60
- Dashboard61
- Widget Icon67
Chapter 3 Quick Start68
- Overview68
- Quick Start68
- Quick Start Setup68
- Time Zone68
- Internet69
- Internet Status69
- Successful Internet Connection70
- Unsuccessful Internet Connection70
- Encapsulation71
- Incorrect Internet Information71
- Internet Information Input72
- Quick Start Setup-Wireless72
- Quick Start Setup-Finish73
- Overview74
- Setting up an ADSL Pppoe Connection74
- Tutorials74
- Configuring the Wireless Network Settings77
- Setting up a Secure Wireless Network77
- Using WPS80
- Without WPS84
- Setting up Multiple Wireless Groups85
- Set up File Sharing89
- Using the File Sharing Feature89
- Access Your Shared Files from a Computer91
- Using the Media Server Feature91
- Configuring the Zyxel Device92
- Using Windows Media Player92
- Using a Digital Media Adapter95
- Configuring Static Route for Routing to Another Network96
- Configuring Qos Queue and Class Setup99
- Access the Zyxel Device Using DDNS102
- Registering a DDNS Account on Www.dyndns.org102
- Configuring DDNS on Your Zyxel Device103
- Testing the DDNS Setting103
- Configuring the MAC Address Filter104
- Access Your Shared Files from a Computer105
- Part II: Technical Reference106
- Technical Reference106
- Connection Status Screens107
- The Connection Status Screen107
- The Connectivity Screen107
- Icon and Device Name108
- The System Info Screen108
- The Wifi Settings Screen110
- The Guest Wifi Settings Screen112
- The LAN Screen114
- The Parental Control Screen115
- Create a Parental Control Profile117
- Define a Schedule117
- Broadband119
Chapter 6 Broadband119
- Overview119
- What You Can Do in this Chapter119
- What You Need to Know120
- Before You Begin123
- The Broadband Screen123
- Add/Edit Internet Connection124
- The Cellular Backup Screen132
- The Broadband Advanced Screen138
- Ethernet WAN141
- Technical Reference142
- What You Can Do in this Chapter148
- What You Need to Know148
- Wireless148
- Wireless Overview148
- The Wireless General Settings Screen149
- More Secure (WPA(2)-PSK)152
- No Security152
- The Edit Guest/More AP Screen154
- The Guest/More AP Screen154
- The MAC Authentication Screen158
- Add/Edit MAC Addresses159
- The WPS Screen160
- The WMM Screen162
- The Others Screen163
- The Channel Status Screen165
- The MESH Screen166
- The WLAN Scheduler Screen168
- Add/Edit Rules170
- Technical Reference171
- Wireless Network Overview171
- Additional Wireless Terms172
- Wireless Security Overview172
- Signal Problems174
- Bss175
- Mbssid175
- Preamble Type176
- Wifi Protected Setup (WPS)176
Chapter 8 Home Networking183
- Home Networking183
- Home Networking Overview183
- What You Can Do in this Chapter183
- What You Need to Know184
- Before You Begin185
- The LAN Setup Screen185
- The LAN Static DHCP Screen189
- The Upnp Screen191
- Turning on Upnp in Windows 7 Example192
- Turning on Upnp in Windows 10 Example194
- The LAN Additional Subnet Screen196
- The STB Vendor ID Screen198
- The Wake on LAN Screen198
- The TFTP Server Name Screen199
- DHCP Setup200
- Lans, Wans and the Zyxel Device200
- Technical Reference200
- DNS Server Addresses201
- Lan Tcp/Ip201
Chapter 9 Routing203
- Overview203
- Routing203
- The Routing Screen203
- Add/Edit Static Route204
- The DNS Route Add Screen206
- The DNS Route Screen206
- The Policy Route Screen207
- Add/Edit Policy Route208
- The RIP Screen209
Chapter 10 Quality of Service (Qos)211
- Qos Overview211
- Quality of Service (Qos)211
- What You Can Do in this Chapter211
- What You Need to Know212
- The Quality of Service General Screen213
- The Queue Setup Screen215
- Adding a Qos Queue217
- The Qos Classification Setup Screen218
- Add/Edit Qos Class219
- The Qos Shaper Setup Screen223
- Add/Edit a Qos Shaper224
- The Qos Policer Setup Screen224
- Add/Edit a Qos Policer225
- Technical Reference226
- NAT Overview231
- Network Address Translation (NAT)231
- What You Can Do in this Chapter231
- What You Need to Know231
- The Port Forwarding Screen232
- Add/Edit Port Forwarding234
- The Port Triggering Screen236
- Add/Edit Port Triggering Rule238
- The DMZ Screen239
- The ALG Screen240
- The Address Mapping Screen241
- Add/Edit Address Mapping Rule242
- The Sessions Screen243
- NAT Definitions244
- Technical Reference244
- What NAT Does245
- How NAT Works246
- NAT Application246
Chapter 12 Dynamic DNS Setup249
- DNS Overview249
- Dynamic DNS Setup249
- What You Can Do in this Chapter249
- What You Need to Know249
- Add/Edit DNS Entry250
- The DNS Entry Screen250
- The Dynamic DNS Screen251
Chapter 13 IGMP/MLD253
- Igmp/Mld253
- IGMP/MLD Overview253
- The IGMP/MLD Screen253
- What You Need to Know253
Chapter 14 Vlan Group256
- Overview256
- The Vlan Group Screen256
- Vlan Group256
- What You Can Do in this Chapter256
- Add/Edit a VLAN Group257
Chapter 15 Interface Grouping258
- Interface Grouping258
- Interface Grouping Overview258
- The Interface Grouping Screen258
- What You Can Do in this Chapter258
- Interface Group Configuration260
- Interface Grouping Criteria261
Chapter 16 USB Service263
- USB Service263
- USB Service Overview263
- What You Can Do in this Chapter263
- What You Need to Know263
- Before You Begin264
- The File Sharing Screen264
- The Add New Share Screen266
- The Add New User Screen267
- The Media Server Screen267
Chapter 17 Home Connectivity269
- Home Connectivity269
- Home Connectivity Overview269
- The Home Connectivity Screen269
Chapter 18 Firewall271
- Firewall271
- Firewall Overview271
- What You Can Do in this Chapter271
- The Firewall Screen272
- What You Need to Know272
- The Protocol Screen273
- Add New/Edit Protocol Entry274
- The Access Control Screen275
- Add/Edit an ACL Rule276
- The Dos Screen278
Chapter 19 MAC Filter280
- MAC Filter280
- MAC Filter Overview280
- The MAC Filter Screen280
Chapter 20 Parental Control282
- Parental Control282
- Parental Control Overview282
- The Parental Control Screen282
- Add/Edit a Parental Control Profile283
- Add/Edit a Schedule Rule288
Chapter 21 Scheduler Rule288
- Scheduler Rule288
- Scheduler Rule Overview288
- The Scheduler Rule Screen288
- Certificates290
- Certificates Overview290
Chapter 22 Certificates290
- The Local Certificates Screen290
- What You Can Do in this Chapter290
- What You Need to Know290
- Create Certificate Request291
- View Certificate Request292
- The Trusted CA Screen293
- View Trusted CA Certificate294
- Import Trusted CA Certificate295
Chapter 23 Voice297
- Voice297
- Voice Overview297
- What You Can Do in this Chapter297
- What You Need to Know about Voip297
- Before You Begin298
- The SIP Account Screen298
- The SIP Account Add/Edit Screen299
- The SIP Service Provider Screen303
- The SIP Service Provider Add/Edit Screen304
- The Phone Device Screen308
- The Phone Device Edit Screen309
- The Phone Region Screen310
- The Call Rule Screen311
- The Call History Screen312
- The Call Summary Screen313
- Technical Reference314
- Phone Services Overview322
- Quality of Service (Qos)322
Chapter 24 Log327
- Log327
- Log Overview327
- What You Can Do in this Chapter327
- What You Need to Know327
- The Security Log Screen328
- The System Log Screen328
Chapter 25 Traffic Status330
- The WAN Status Screen330
- Traffic Status330
- Traffic Status Overview330
- What You Can Do in this Chapter330
- The LAN Status Screen331
- The NAT Status Screen332
Chapter 26 Voip Status334
- Voip Status334
- Voip Status Overview334
- ARP Table337
- ARP Table Overview337
Chapter 27 ARP Table337
- How ARP Works337
- ARP Table Screen338
Chapter 28 Routing Table339
- Routing Table339
- Routing Table Overview339
- The Routing Table Screen339
Chapter 29 Multicast Status341
- Multicast Status341
- Multicast Status Overview341
- The IGMP Status Screen341
- The MLD Status Screen342
Chapter 30 Xdsl Statistics343
- Xdsl Statistics343
- Xdsl Statistics Overview343
Chapter 31 WLAN Station Status346
- WLAN Station Status346
- WLAN Station Status Overview346
- Cellular Statistics348
- Cellular Statistics Overview348
Chapter 32 Cellular Statistics348
- The Cellular Statistics Screen348
Chapter 33 System350
- System350
- System Overview350
- The System Screen350
Chapter 34 User Account351
- The User Account Screen351
- User Account351
- User Account Overview351
- The User Account Add/Edit Screen352
Chapter 35 Remote Management354
- Remote Management354
- Remote Management Overview354
- The MGMT Services Screen354
- The Trust Domain Screen355
- The Add Trust Domain Screen356
Chapter 36 SNMP357
- Snmp357
- SNMP Overview357
- The SNMP Screen358
Chapter 37 Time Settings360
- The Time Screen360
- Time Settings360
- Time Settings Overview360
Chapter 38 Email Notification363
- Email Notification363
- Email Notification Overview363
- The Email Notification Screen363
- Email Notification Edit364
Chapter 39 Log Setting365
- Log Setting365
- Logs Setting Overview365
- The Log Settings Screen365
- Example Email Log367
Chapter 40 Firmware Upgrade369
- Firmware Upgrade369
- Firmware Upgrade Overview369
- The Firmware Screen369
- Backup Restore372
- Backup Restore Overview372
Chapter 41 Backup Restore372
- The Backup Restore Screen372
- The Reboot Screen374
Chapter 42 Diagnostic375
- Diagnostic375
- Diagnostic Overview375
- What You Can Do in this Chapter375
- What You Need to Know375
- Ping & Traceroute & Nslookup376
- The 802.1Ag (CFM) Screen377
- The 802.3Ah (OAM) Screen378
- The OAM Ping Screen379
Chapter 43 Troubleshooting381
- Power, Hardware Connections, and Leds381
- Troubleshooting381
- Zyxel Device Access and Login382
- Internet Access383
- Wireless Internet Access385
- Upnp386
- USB Device Connection386
- Appendices388
- Part III: Appendices388
Appendix A Customer Support389
Appendix B Wireless Lans395
Appendix C Ipv6408
Appendix D Services416
Appendix E Legal Information420
- Index428

ZyXEL Communications XMG3927-B50A - Page 387

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