3Com offers product registration, case management, and repair
services through eSupport.3com. You must have a user name
and password to access these services, which are described in
this appendix.
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you
must first register your product at:
http://eSupport.3com.com/. 3Com eSupport services are
based on accounts that are created or that you are authorized to
access.
Solve Problems Online
3Com offers the following support tool:
• 3Com Knowledgebase — Helps you to troubleshoot 3Com
products. This query-based interactive tool is located at:
http://knowledgebase.3com.com. It contains thousands
of technical solutions written by 3Com support engineers.
Purchase Extended Warranty and Professional
Services
To enhance response times or extend your warranty benefits, you
can purchase value-added services such as 24x7 telephone
technical support, software upgrades, onsite assistance, or
advanced hardware replacement.
Experienced engineers are available to manage your installation
with minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and
ensure the success of your networking projects. For more
information on 3Com Extended Warranty and Professional
Services, see: http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional
product and support information.
Contact Us
3Com offers telephone, internet, and e-mail access to technical
support and repair services. To access these services for your
region, use the appropriate telephone number, URL, or e-mail
address from the table in the next section.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other
service benefits, you must first register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the
following information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision
level
Diagnostic error messages
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first
obtain a return materials authorization number (RMA). Products
sent to 3Com without authorization numbers clearly marked on
the outside of the package will be returned to the sender
unopened, at the sender’s expense. If your product is registered
and under warranty, you can obtain an RMA number online at
http://eSupport.3com.com/. First-time users must apply
for a user name and password.
Telephone numbers are correct at the time of publication. Find a
current directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/
Pakistan — Call the U.S. direct on 1 201 0288 then dial 877 691
8988
Sri Lanka — Call the U.S. direct on 1 201 0288 then dial 877
899 5698
Vietnam — Call the U.S. direct on 1 201 0288 then dial 877 899
5706
http://www.3com.com/services/contactSupport.html
You can also obtain non-urgent support in this region at this
email address apr_technical_support@3com.com
Or request a return material authorization number (RMA) by FAX
using this number: +61 2 9937 5048, or send an email at this
email address: ap_rma_request@3com.com
Europe, Middle East, and Africa — Telephone Technical Support
& Repair
From anywhere in these regions not listed below, call: +44 1442
435529
From the following countries, call the appropriate number:
You can also obtain support in this region using this URL:
http://emea.3com.com/support/email.html
You can also obtain non-urgent support in this region at these
email addresses:
Technical support and general requests:
customer_support@3com.com
Return material authorization: warranty_repair@3com.com
Contract requests: emea_contract@3com.com
OBTAINING SUPPORT FOR YOUR PRODUCT
Country Telephone Number
Asia, Pacific Rim — Telephone Technical Support & Repair
Australia 1800 075 316
Hong Kong 2907 0456
India 000 800 440 1193
Indonesia 001 803 852 9825
Japan 03 3507 5984
Malaysia 1800 812 612
New Zealand 0800 450 454
Philippines 1800 144 10220 or 029003078
P.R. of China 800 810 0504
Singapore 800 616 1463
South Korea 080 698 0880
Taiwan 00801 444 318
Thailand 001 800 441 2152
Country Telephone Number
Austria 0800 297 468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France 0800 917959
Germany 0800 182 1502
Hungary 06800 12813
Ireland 1 800 553 117
Israel 180 945 3794
Italy 800 879489
Luxembourg 800 23625
Netherlands 0800 0227788
Norway 800 11376
Poland 00800 4411 357
Portugal 800 831416
Russia 88005558588
Saudi Arabia 800 8 445 312
South Africa 0800 995 014
Spain 900 938 919
Sweden 020 795 482
Switzerland 0800 553 072
U.A.E. 04-3908997
U.K. 0800 096 3266
Ukraine 8 800 502 11 70
Country Telephone Number
Latin America — Telephone Technical Support & Repair
Antigua AT&T +800 988 2112
Antigua Barbuda AT&T +800 988 2112
Argentina AT&T +800 988 2112
Country Telephone Number
7
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