66 APPENDIX B: OBTAINING SUPPORT FOR YOUR ROUTER
Software Upgrades are the software releases that follow the software version
included with your original product. In order to access upgrades and related
documentation you must first purchase a service contract from 3Com or your
reseller.
Contact Us 3Com offers telephone, e-mail and internet access to technical support and repair
services. To access these services for your region, use the appropriate telephone
number, URL or e-mail address from the list below. You will find a current directory
of support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
Telephone Technical
Support and Repair
To obtain telephone support as part of your warranty and other service benefits,
you must first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information
ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including revision level
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return
authorization number (RMA). Products sent to 3Com, without authorization
numbers clearly marked on the outside of the package, will be returned to the
sender unopened, at the sender’s expense. If your product is registered and under
warranty, you can obtain an RMA number online at
http://eSupport.3com.com/. First time users will need to apply for a user name
and password.
Telephone numbers are correct at the time of publication. Find a current directory
of support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
Country Telephone Number Country Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
1 800 678 515
800 933 486
+61 2 9424 5179 or
000800 650 1111
001 803 61009
00531 616 439 or
03 5977 7991
1800 801 777
0800 446 398
+61 2 9937 5083
Philippines
P.R. of China
Singapore
S. Korea
Taiwan
Thailand
1235 61 266 2602 or
1800 1 888 9469
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
800 6161 463
080 333 3308
00801 611 261
001 800 611 2000
You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com
Or request a repair authorization number (RMA) by fax using this number: + 65 543 6348
Europe, Middle East, and Africa Telephone Technical Support and Repair
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