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A.O. Smith HSE-SES-015 - User Manual

A.O. Smith HSE-SES-015
20 pages
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Size: 210mm (H) x 148mm (W)
Part No.: 327621-000_R0
Fit it &
Forget it
Why people prefer an A. O. Smith water heater...
* Conditions Apply
User Guide
Water Heater
HSE-SES-015 / HSE-SES-025
®
Blue Diamond glass lined
tank. Maximum protection
against hard water and
corrosion.
Get the best quality that
ensures, you have a water
heater that works in
Indian water conditions.
Guaranteed* A. O. Smith
Service within 24 hours.
Call: 1.800.103.2468
Made in India’s most
modern and advanced
water heater factory.
ADVANCED
TECHNOLOGY
SUPERIOR QUALITY
EXPERT SERVICE
One of the most energy
efficient water heater you
can buy.
ENERGY SAVING
Wireless remote controller,
digital clock, temperature
settings, power ON/OFF,
energy meter.
MORE FEATURES &
USER CONTROLS
MADE BETTER

Questions and Answers

  • V
    Vicki JohnsonAug 17, 2025
    What to do if A.O. Smith HSE-SES-015 displays error code E5?
    • R
      Robert PaceAug 17, 2025
      If you see error code “E5” on the digital control display of your A.O. Smith Water Heater, it indicates a low/high voltage protection issue (less than 100 V or greater than 275 V). The suggested solution is to wait and use the heater after the voltage returns to normal.
  • R
    rogersalinasAug 19, 2025
    What to do if A.O. Smith HSE-SES-015 Water Heater is leaking?
    • B
      Brad RodriguezAug 19, 2025
      If your A.O. Smith Water Heater is leaking water, and it seems to be coming from the tank or other parts, immediately shut off the power and call Customer Care Centre.
  • J
    Jessica OrtizAug 22, 2025
    Why is my A.O. Smith HSE-SES-015 not producing hot water?
    • A
      Adam DorseyAug 22, 2025
      If your A.O. Smith Water Heater is not producing any hot water, first check the power socket to ensure there is a power supply. If the power socket is working, there may be a control circuit or internal wiring error, in which case you should call Customer Care Centre.
  • J
    jill86Aug 25, 2025
    A.O. Smith Water Heater display is on but there is no hot water, what to do?
    • Y
      ywilliamsAug 26, 2025
      If the A.O. Smith Water Heater displays, but there is no hot water, it may be due to heating element breakdown or an internal wiring error. In this case, call Customer Care Centre.
  • S
    Shannon RiggsAug 27, 2025
    Why is the water temperature too high on my A.O. Smith Water Heater?
    • J
      Justin LopezAug 28, 2025
      If the water temperature from your A.O. Smith Water Heater is too high, it could be due to a damaged electronics circuit. Call Customer Care Centre.
  • A
    April BassAug 30, 2025
    How to fix piping connection leaks on A.O. Smith HSE-SES-015 Water Heater?
    • F
      faguirreAug 30, 2025
      If you notice piping connection leaks in your A.O. Smith Water Heater, it is likely that the connection is not sealed properly. Re-connect the piping, making sure to use tape thread sealant. Refer to the plumbing instructions on page 4.
  • T
    Tracy PrestonSep 2, 2025
    What does error code E0 mean on A.O. Smith HSE-SES-015?
    • N
      Noah HesterSep 2, 2025
      If you see error code “E0” on the digital control display of your A.O. Smith Water Heater, it indicates a leakage of electricity. Call Customer Care Centre.
  • K
    Kristina DunlapSep 5, 2025
    How to fix no display on A.O. Smith Water Heater digital control?
    • F
      fcopelandSep 5, 2025
      If the digital control on your A.O. Smith Water Heater has no display, make sure the heater is plugged in. If it is plugged in, the thermal cutout may have tripped, in which case you should call Customer Care Centre.
  • B
    Bruce CohenSep 7, 2025
    What does error E1 mean on my A.O. Smith HSE-SES-015?
    • A
      Amy FuentesSep 7, 2025
      If you see error code “E1” on the digital control display of your A.O. Smith Water Heater, it indicates a temperature sensor circuit short or open. Call Customer Care Centre.
  • V
    Victoria CordovaSep 10, 2025
    What does error code E3 mean on A.O. Smith HSE-SES-015 Water Heater display?
    • S
      Scott MurphySep 10, 2025
      If you see error code “E3” on the digital control display of your A.O. Smith Water Heater, it indicates an extra high temperature. Call Customer Care Centre.

Summary

Product Overview

Key Benefits

Highlights advantages like advanced technology, superior quality, energy saving, and expert service.

Company Information

About A. O. Smith

Background on the company's history, technological advancements, and manufacturing facilities.

Product Specifications

Technical Data

Comprehensive specifications including volume, power, voltage, efficiency, and connections.

Dimensions and Parts

Physical dimensions and a diagram identifying all product components.

Key Features

Tank and Element Protection

Features like Blue Diamond® lining and glass coating for enhanced durability.

Control and Safety Systems

Details on digital control, remote operation, anode rod, safety valve, and thermal cutout.

Installation Guide

Wall Mounting Instructions

Step-by-step guide for securely mounting the water heater on a wall.

Plumbing and Electrical Setup

Water Plumbing and Filling

Guidance on connecting water pipes, filling the tank, and checking for leaks.

Electrical Connection Safety

Instructions for safe power connection, socket use, and proper earthing.

Maintenance and Remote Setup

Draining Procedure

Steps and cautions for draining water from the water heater.

Remote Controller Installation

Instructions for mounting the bracket and inserting the battery into the wireless remote.

Remote Battery and Safety

Battery Insertion Guide

Visual guide for correctly inserting the CR2025 battery into the remote controller.

Critical Safety Cautions

Important warnings regarding power supply, authorized repairs, and unauthorized modifications.

Operating the Water Heater

Digital Control Interface

Explanation of the digital control display, buttons, and indicators.

Initial Power and Clock Setting

Steps for initial power-up, turning the heater on/off, and setting the real-time clock.

Operational Settings and Modes

Temperature, Energy, and Reset

Adjusting temperature, monitoring energy usage, and resetting to factory settings.

Heating and Standby Modes

Description of the water heater's operational modes based on water temperature.

Wireless Remote Control

Remote Operation Guide

Instructions for using the remote, its range, battery, and function keys.

Customization and Panel Replacement

ColourMatch System Overview

Information about matching the water heater's front panel color to bathroom decor.

Front Panel Replacement Steps

Step-by-step guide for safely changing the decorative front panel.

Troubleshooting and Diagrams

Common Issues and Solutions

Table of common problems, causes, and solutions, including error codes.

Electrical Circuit Diagram

Visual representation of the water heater's internal electrical connections.

Warranty Coverage

Product Warranty Details

Details of the 24-month warranty, special coverage for tank and heating element.

Extended Warranty Offer

Information on registering for an extended warranty and receiving a free decorative panel.

Warranty Terms and Service Policy

General Warranty Terms and Definitions

Defines key terms and outlines general warranty conditions and exclusions.

Post-Warranty Service and Levels

Details on post-warranty service, costs, and guaranteed service delivery levels.

Warranty Registration Forms

Customer Warranty Card

Section for the customer to retain their warranty record.

Company Warranty Card Submission

Section to be filled and returned for warranty registration.

Service and Contact Information

Service Contact Details

Toll-free number, SMS, and email for service requests and grievances.

Office Locations

Lists registered and regional office addresses for customer support.

A.O. Smith HSE-SES-015 Specifications

General IconGeneral
BrandA.O. Smith
ModelHSE-SES-015
CategoryWater Heater
LanguageEnglish

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