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A.O. Smith Vortex HPTU-66 User Manual

A.O. Smith Vortex HPTU-66
68 pages
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November 2015
100269085
Hybrid Electric
Heat Pump Water Heater
Installa on Instruc ons and
Use & Care Guide
Keep this manual in the pocket on heater for future reference whenever maintenance, adjustment or service is required.
Retain your original receipt as proof of purchase.
LOW LEAD
C
O
NTENT
DO NOT RETURN THIS UNIT TO THE STORE
Read this manual and the labels on the water heater before you install,
operate, or service it. If you have di culty following the direc ons, or
aren’t sure you can safely and properly do any of this work yourself:
Call our Technical Assistance Hotline at 1-888-479-8324 . We can help you with
installation, operations, troubleshooting, or maintenance. Before you call, write
down the model and serial number from the water heaters data plate.
Incorrect installa on, opera on, or service can damage the water heater, your house
and other property, and present risks including re, scalding, electric shock, and
explosion, causing serious injury or death.
Table of Contents Page
IMPORTANT SAFETY INFORMATION .................................3
GETTING STARTED ............................................................6
INSTALLATION ...................................................................7
DIAGNOSTIC CODES ........................................................20
TROUBLESHOOTING CHART ...........................................22
MAINTENANCE ............................................................... 28
REPAIR PARTS ILLUSTRATION ..........................................33

Questions and Answers:

A.O. Smith Vortex HPTU-66 Specifications

General IconGeneral
ManufacturerA.O. Smith
ModelVortex HPTU-66
TypeHeat Pump Water Heater
Capacity66 gallons
Dimensions27.5" diameter x 76.25" height
Weight235 lbs (empty)
Voltage240V
Warranty10-Year Limited Tank and Parts Warranty
Fuel TypeElectric

Summary

IMPORTANT SAFETY INFORMATION

Safety Alert Levels

Explains DANGER, WARNING, CAUTION, and NOTICE indicators for hazard identification.

IMPORTANT SAFETY INFORMATION

Risks During Installation and Maintenance

Covers electric shock and lifting hazards during installation and maintenance.

Scalding Risk and Prevention

Details risks of hot water burns and methods to prevent them.

IMPORTANT SAFETY INFORMATION

Water Contamination Risk

Advises against using chemicals that contaminate potable water supply.

Fire Risk and Prevention

Covers precautions to reduce the risk of fire and related hazards.

Explosion Risk and Prevention

Explains explosion risks due to high temperatures/pressures and T&P valve importance.

Hydrogen Gas Risk

Warns about flammable hydrogen gas buildup in unused systems.

GETTING STARTED

Installation Preparation Steps

Outlines initial steps before installation, including checking codes and gathering tools.

Recommended Accessories

Lists essential accessories for proper water heater installation.

INSTALLATION

Verify Home Readiness and Water Pressure

Ensures the home's plumbing is ready, checking water pressure and thermal expansion.

INSTALLATION

Verify Installation Location

Details requirements for the installation site, including drain pans and level surface.

Water Pipe and Tank Leak Prevention

Advises on preventing property damage from leaks with devices and drain pans.

Water Temperature Regulation

Discusses using thermostatic mixing valves to prevent scalding and regulate temperature.

INSTALLATION

Installation Location Requirements

Specifies clearances, floor support, seismic considerations, and environmental factors for installation.

INSTALLATION

Removing the Old Water Heater

Provides step-by-step instructions for safely disconnecting and removing the old unit.

INSTALLATION

Installing the New Water Heater

Guides on placing and verifying the new water heater's position and connections.

Condensate Pump Wiring

Details how to wire the optional condensate pump overflow shut-off switch.

INSTALLATION

Install Condensate Drain Lines

Instructions for connecting condensate drain lines, ensuring proper slope and compliance.

Connect T&P Relief Valve and Discharge Pipe

Covers the safe installation of the T&P relief valve and its discharge pipe.

INSTALLATION

Install Shutoff and Mixing Valves

Guides on installing shutoff valves and thermostatic mixing valves for safety.

Connect Water Supply

Details connecting the cold water supply, including pipe types and unions.

INSTALLATION

Connecting Copper Water Pipes

Specific guidance for connecting copper pipes, including soldering and compression fittings.

Verify Connections and Fill Tank

Steps to check all connections and ensure the tank is completely filled before powering on.

INSTALLATION

Make Electrical Connections

Provides detailed instructions for safely making electrical connections, including wiring and grounding.

OPERATION

Start-up and Operation

Guides through the initial startup process, including system diagnostics and fan operation.

Adjusting the Temperature

Explains how to set and adjust the water heater's temperature for optimal performance and safety.

OPERATION

Water Temperature Adjustment Details

Provides specific methods for adjusting water temperature via the UIM and checking at faucets.

Operating Mode Descriptions

Explains the different operational modes (Efficiency, Hybrid) and their characteristics.

OPERATION

Operational Modes: Hybrid, Electric, Vacation

Details the Hybrid, Electric, and Vacation modes, including their functions and limitations.

Other Controls and Indicators

Covers temperature unit switching, power saver, and operational status indicators.

DIAGNOSTIC CODES

Common Diagnostic Codes and Actions

Lists common error codes displayed by the unit and their corrective actions.

DIAGNOSTIC CODES

Additional Diagnostic Codes

Lists further diagnostic codes related to power supply, discharge temperature, and pump failures.

TROUBLESHOOTING CHART

Troubleshooting Common Water Issues

A chart addressing common problems like no hot water, low pressure, and temperature issues.

TROUBLESHOOTING CHART

Troubleshooting Noise and Leaks

Addresses issues like unusual water heater sounds and drips from the T&P relief valve.

TROUBLESHOOTING

Troubleshooting No Hot Water

Diagnoses and resolves issues related to no hot water production, focusing on electrical causes.

TROUBLESHOOTING

ECO Button Check and Reset

Guides on checking, resetting, and understanding the Energy Cut Off (ECO) button.

T&P Relief Valve Drips and Water Odor

Addresses causes of T&P valve drips and water odors, including pressure and anode rod issues.

TROUBLESHOOTING

Troubleshooting Temperature and Pressure

Covers issues of water being too hot, low pressure, and insufficient hot water.

TROUBLESHOOTING

Troubleshooting Water Heater Capacity and Connections

Addresses undersized units, reversed connections, leaks, and heating element issues.

MAINTENANCE

Routine Maintenance Overview

Emphasizes the importance of routine maintenance for longevity and performance.

Draining and Flushing the Water Heater

Step-by-step guide to draining and flushing the tank to remove sediment and lime deposits.

MAINTENANCE

Anode Rod Inspection and Replacement

Explains the anode rod's function and how to inspect and replace it.

Replacing the Heating Element

Detailed instructions for safely replacing a faulty heating element.

MAINTENANCE

Heating Element Replacement Steps

Continues the process for replacing a heating element, including refilling and power restoration.

Replacing the ECO Switch

Provides instructions for safely replacing the Energy Cut-Off (ECO) switch.

MAINTENANCE

T&P Relief Valve Maintenance

Covers annual operation and inspection of the Temperature and Pressure Relief Valve.

MAINTENANCE

Air Filter Maintenance

Explains how to clean or replace the air filter for optimal heat pump operation.

Condensate Drain Maintenance

Details cleaning the condensate drain pan and lines to prevent blockages and overflow.

REPAIR PARTS ILLUSTRATION

Repair Parts List

Lists all available replacement parts with their corresponding item numbers.

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