Routing elements
172
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
5. 12 Queue with announcement (Number in Queue)
Fig. 72 The queue with announcement in the context of the other routing elements
The queue with announcement (Number in Queue) can be inserted as an option
between the call distribution element and the destination (or combination of desti-
nations). Callers with a busy call destination land in the queue and are continually
updated on their current position within the queue. The caller can also be offered
alternatives for handling his call.
The queue with announcement is a routing element which is set as the destination
for a call distribution element for each switch position of a switch group. Queues
can be defined.
The call destination can be an individual user, a user group or a key telephone, but
also a multiple destination. An attendant or ACD queue are also possible as a desti-
nation.
The queue with announcement function is activated only if the destination is gen-
uinely busy. So in the case of the last two aforementioned destinations, only if the
attendant or ACD queue is full.
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