www.accu-chek.com.au
Accu-Chek Enquiry Line: 1800 251 816
Performa Nano
Accu-Chek
®
Performa Nano
If the error message continues, please call Roche
Error Messages - Accu-Chek
®
Performa
= The test strip is damaged. Remove the test
strip and reinsert it, or replace it if damaged.
Or the code chip is incorrect. Turn off the
meter and insert a new code chip. If the
message reappears, call Roche.
= Not enough blood or control solution was
drawn into the test strip for measurement
or was applied after the test has started.
Discard the test strip and repeat the test.
= An electronic error occurred or, in rare
cases, a used test strip was removed and
reinserted. Turn the meter off and on or take
the battery out for 20 seconds and reinsert
it. Perform a blood glucose or control test.
If the problem persists, call Roche.
= The temperature is above or below the
proper range for the meter. Refer to the test
strip package insert for system operating
conditions. Move to an area with the
appropriate conditions, wait 5 minutes, and
repeat the test. Do not artificially heat or
cool the meter.
= The battery is almost out of power.
Change the battery now.
= The time and date settings may be incorrect.
Make sure the time and date are correct and
adjust, if necessary.
= The code chip is from an expired lot of test
strips. Ensure the code chip number matches
the code number on the test strip container.
Make sure the time and date in the meter
are correct.
= Blood or control solution was applied to
the test strip before the flashing blood drop
symbol appeared on the display. Discard the
test strip and repeat the test.
= The code chip is incorrect. Turn off the
meter and insert a new code chip. If this
does not fix the problem, call Roche.
= Your blood glucose may be extremely
high or a meter or test strip error has
occurred. If this confirms how you feel,
contact your healthcare professional
immediately. If it does not confirm how
you feel, repeat the test and refer to
Chapter 2 “Unusual Test Results,” in the
Owner’s Booklet. If this does not confirm
how you feel, perform a control test with
your control solution and a new test strip.
If the control result is within the acceptable
range, review the proper testing procedure
and repeat your blood glucose test with a
new test strip. If the E-3 code still appears
for your blood glucose test, your blood
glucose result may be extremely high
and above the system’s reading range.
Contact your healthcare professional
immediately. If the control result is not
within the acceptable range, see Chapter 4
“Understanding Out-of-Range Control Test
Results,” in the Owner’s Booklet.
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