Acer ConceptD 3 User Manual

74 - Frequently asked questions
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the
use of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or
boot up.
Check if power is being supplied to the computer (if your computer
has a power indicator, it will be off); if there is no power, check the
following:
• If you are using on the battery, it may be low and unable to power
the computer. Connect the AC adapter to recharge the battery pack.
You may need to wait a few minutes before trying to turn your
computer on again.
• Make sure that the AC adapter is properly plugged into the
computer and to the power outlet.
If power is being supplied to the computer, check the following:
• Do you have a USB storage device (USB drive, CD drive or
smartphone) plugged into your computer? Unplug it and press Ctrl
+ Alt + Del to restart the system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the
screen to save power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might
be the cause:
• The brightness level might be too low. Use the Brightness up hotkey
to adjust the brightness level.
• The display device might be set to an external monitor. Press the
display toggle hotkey to toggle the display back to the computer.
• The computer may be in Sleep or Hibernate mode (if there is a
power LED, it will flash). Press and release the power button to
resume.
No audio is heard from the computer.
Check the following:

Acer ConceptD 3 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	White
LED backlight	Yes
Display diagonal	15.6 \
Native aspect ratio	16:9
Processor cache	12 MB
Processor cores	6
Processor model	i7-10750H
Processor family	Intel® Core™ i7
Processor frequency	2.6 GHz
Processor cache type	Smart Cache
Configurable TDP-down	35 W
Processor manufacturer	Intel
Processor boost frequency	5 GHz
Internal memory	16 GB
Internal memory type	DDR4-SDRAM
Maximum internal memory	- GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express
Storage media	SSD
Total storage capacity	1000 GB
Number of SSDs installed	1
Discrete GPU manufacturer	NVIDIA
Discrete graphics card model	NVIDIA® GeForce® GTX 1650 Max-Q
On-board graphics card model	Intel® UHD Graphics
Discrete graphics card memory	4 GB
Discrete graphics memory type	GDDR6
Number of microphones	2
Front camera HD type	HD
Front camera resolution	1280 x 720 pixels
Antenna type	2x2
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax)
Top Wi-Fi standard	Wi-Fi 6 (802.11ax)
WLAN controller model	Intel Wi-Fi 6 AX201
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Charging port type	DC-in jack
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Keyboard layout	QWERTY
Pointing device	Touchpad
Keyboard language	US English
Operating system architecture	64-bit
Battery capacity	56 Wh
Battery life (max)	14 h
AC adapter power	135 W
Cable lock slot type	Kensington

Weight and Dimensions

Depth	259 mm
Width	358.14 mm
Height	17.78 mm
Weight	2199 g