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8-Troubleshooting
If you comply with the instructions given in this manual, you should not have
any major problem in enjoying your appliance. However, before requesting
service, please check the following:
1. All the instructions given in this manual are complied with.
2. If there has been any recent change in the periphery that may have given rise to the problem.
3. If the problem falls into the following points.
The appliance is
smoking
→ Closed smoke damper regulation
(when door open)
→ Wet or green firewood.
→ Dirty or clogged chimney.
→ Check the baffle is moving freely
when opening door.
→ Use drier wood.
→ Clean the chimney.
Weak or
inefficient burn
→ Wet or green firewood.
→ Dirty or clogged chimney.
→ Insufficient firewood.
→ Use dry wood.
→ Clean the chimney.
Very fast
burning
→ Low density firewood.
→ Poorly adjusted door
→ Filling cord consumed
→ Load the stove with more dense
firewood.
→ Door readjustment
→ Replacement of the cord
The fire
extinguishes
→ Wet or green firewood.
→ The appliance is not heated
enough.
→ Use drier wood.
→ Leave the air lever open for
longer to get a bed of coals
before turning to low.
Blower not
working
→ The thermostat's operating
temperature has not been
reached
→
→ Load more firewood
→ Check outlets and connections
Dirty glass
→ Wet or green firewood.
→ Logs too close to or resting on the
glass.
Slightly open the air inlet control
→ Use dry wood.
→ Keep logs parallel to and away
If the problem persists, please contact your retailer of the original purchase, to assist you to resolve the
problem.
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