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Concern Potential Cause Common Solution
• Ice cubes are hollow (shells
of ice with water inside). The
hollow cubes break open in
the bin and leak their water
onto existing ice, which
causes it to freeze together.
• This generally occurs when
the ice maker does not get
enough water. This is usually
the result of a clogged water
lter or restricted water
supply. Replace the water
lter and if the condition still
occurs, check to see if the
water valve is not turned on
all the way or if there is a
kinked water supply line.
Dispenser (Ice & Water)
Dispenser will not
dispense ice.
• There is no ice in the bin
to be dispensed.
• The refrigerator doors are
not completely closed.
• Dispenser paddle has
been pressed too long and
the dispenser motor has
overheated.
• See the “Ice maker is not
making any ice” section.
• Be sure the refrigerator
doors are completely closed.
• The motor overload
protector will reset in about
three minutes and then ice
can be dispensed.
Ice dispenser
is jammed.
• Ice has melted and frozen
around auger due to
infrequent use, temperature
uctuations, and/or power
outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw,
and empty the contents.
Clean container, wipe
dry, and replace in proper
position. When new ice is
made, dispenser should
operate.
• Remove ice cubes that are
jamming the dispenser.
Dispenser will not
dispense water.
• Water lter not seated
properly.
• Water lter is clogged.
• Household water line valve
is not open.
• Remove and reinstall the
water lter. For Puresource
Ultra II, be sure to rotate it
to the right until it stops and
the grip end is vertical.
• Replace lter cartridge. Be
sure to rotate it to the right
until it stops and the grip
end is vertical.
• Open household water
line valve. See CONCERN
column AUTOMATIC ICE
MAKER.