AES global Praetorian Guard Series User Manual

AES global Praetorian Guard Series

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Installation & User Instructions

Praetorian Guard IP Intercom

PROFESSIONAL INSTALL ONLY

Manual Version 1.1

Tip: Site Survey BEFORE you begin.

See page 4-5

Table of Contents

Questions and Answers:

J
Jeffery OwensAug 14, 2025
Why does my AES global Praetorian Guard app show offline on 3G/4G but online on Wi-Fi, and push notifications don't work?
- S
  susan71Aug 15, 2025
  If your AES global Intercom System app shows an online status when your phone is on the same network but offline when on 3G/4G or a remote Wi-Fi network, and push notifications aren't working, it may be due to a commercial firewall. The IT provider for your business needs to open a port to allow P2P and PUSH notification traffic through the firewall. Recommended unassigned ports are 6806, 6809, 9123, and 9124.
P
petersdavidAug 18, 2025
How to fix no notifications for calls on my AES global Praetorian Guard Intercom System?
- B
  bensonmelindaAug 18, 2025
  If your AES global Intercom System is online and working through the application, but you are not receiving notifications, even for calls, ensure the time is correct. Go to the settings menu, navigate to the clock settings, and press 'sync phone time' to sync the current time from your cellphone. This should only need to be done once, as the time is then pulled from the server.

AES global Praetorian Guard Series Specifications

General

Brand	AES global
Model	Praetorian Guard Series
Category	Intercom System
Language	English

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