Why AES global Praetorian Guard Intercom System app shows online when phone is in the same network but offline when phone is on 3G/4G?
This issue is caused by a commercial firewall. To resolve this, the IT provider for the business needs to open a port to allow P2P and PUSH notification traffic to pass through the firewall. It is recommended that your network administrator opens unassigned ports 6806, 6809, 9123, and 9124.
Why AES global Intercom System app shows online locally but has delayed notifications or video lag remotely?
If your AES global Intercom System app shows online status both locally and remotely, but you're experiencing delayed push notifications, video lag, or the video screen shows “fetching”, the cause might be insufficient upload speed or a poor GSM signal. To address this: * Reboot the router and try again. * Connect to the 4G router via LAN cable to check the signal level. If the signal is low, check coverage via the network provider's website.
How to fix delayed notifications and freezing on AES global Praetorian Guard?
If you're experiencing delayed push notifications, video lag, voice problems, freezing, or relays not opening the gate on your AES global Intercom System, it might be due to the wrong power cable (too thin) being installed from the 24v adapter to the intercom, or the power adapter being too far from the intercom. To resolve this, change the power cable to the specifications shown within this manual.
What to do if AES global Praetorian Guard is online but I am not receiving notifications?
If your AES global Intercom System is online and working through the application, but you are not receiving any notifications, even for calls, and you've confirmed that your Wi-Fi/Ethernet meets the minimum requirements, the issue might be due to an incorrect time setting on the Intercom. To fix this, go to the settings menu, navigate to the clock settings, and press “sync phone time” to synchronize the current time from your cellphone. This typically only needs to be done once, as the time is then pulled from the server.
General| Brand | AES global |
|---|---|
| Model | Praetorian Guard |
| Category | Intercom System |
| Language | English |
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