Why AES global Praetorian Guard Intercom System app shows online when phone is in the same network but offline when phone is on 3G/4G?
This issue is caused by a commercial firewall. To resolve this, the IT provider for the business needs to open a port to allow P2P and PUSH notification traffic to pass through the firewall. It is recommended that your network administrator opens unassigned ports 6806, 6809, 9123, and 9124.
Why AES global Intercom System app shows online locally but has delayed notifications or video lag remotely?
If your AES global Intercom System app shows online status both locally and remotely, but you're experiencing delayed push notifications, video lag, or the video screen shows “fetching”, the cause might be insufficient upload speed or a poor GSM signal. To address this: * Reboot the router and try again. * Connect to the 4G router via LAN cable to check the signal level. If the signal is low, check coverage via the network provider's website.
How to fix delayed notifications and freezing on AES global Praetorian Guard?
If you're experiencing delayed push notifications, video lag, voice problems, freezing, or relays not opening the gate on your AES global Intercom System, it might be due to the wrong power cable (too thin) being installed from the 24v adapter to the intercom, or the power adapter being too far from the intercom. To resolve this, change the power cable to the specifications shown within this manual.
What to do if AES global Praetorian Guard is online but I am not receiving notifications?
If your AES global Intercom System is online and working through the application, but you are not receiving any notifications, even for calls, and you've confirmed that your Wi-Fi/Ethernet meets the minimum requirements, the issue might be due to an incorrect time setting on the Intercom. To fix this, go to the settings menu, navigate to the clock settings, and press “sync phone time” to synchronize the current time from your cellphone. This typically only needs to be done once, as the time is then pulled from the server.
What does it mean if AES global Praetorian Guard Intercom System randomly displays status “id already in use”?
If your AES global Intercom System randomly displays the status “id already in use”, this is likely due to an additional user being added incorrectly. Additional users MUST be added by the admin device first, with separate usernames created for each. The new usernames and passwords must then be used by the new devices to log on to the intercom, as shown in this manual.
What to do if my AES global Intercom System is not functioning correctly?
Firstly, ensure there are no network or site-related issues. Connect directly to the system hotspot while near the unit; if it operates fine, the problem is with the local network. If the issue persists, perform a soft reboot via the settings menu and power icon. If problems continue, a hard reset may be needed, requiring access inside the panel to delete all programmed data. If the problem persists after this, it may suggest a hardware fault and you should contact technical support.
Assesses 4G signal strength and upload speed requirements for optimal intercom performance.
Describes various intercom designs including modular, architectural, portrait, and pedestal with integrated or separate 4G routers.
Details optional devices like monitors, power conditioning modules, and cameras for the intercom system.
Illustrates external views and key features of different intercom models like architectural, modular, portrait, and pedestal.
Shows internal views of intercom units, detailing PCBs and module connections for various models.
Provides details on the main Wi-Fi module, and Keypad & PROX modules.
Explains the 4G Router PCB and provides comprehensive technical specifications for the intercom system.
Step-by-step guide for setting up the 4G router, including SIM insertion and APN configuration if not using Vodafone.
Instructions for connecting to the router via PC/mobile to change APN settings and verify signal strength.
Guidance on bypassing browser security warnings to access the router's control panel.
Procedure for adding the intercom to the mobile app by manually entering its unique Intercom ID.
Alternative method to connect the intercom to a mobile device using its built-in Wi-Fi hotspot.
Steps for ensuring intercom time accuracy and verifying its online status and video feed.
Guides on how to receive and answer intercom calls on both Android and iOS devices.
Instructions for mounting and sealing the intercom unit to ensure proper IP55 weatherproofing.
Details on connecting the 24v DC power supply and GSM antenna for intercom operation.
Information on solar panel capacity and battery specifications needed for powering the intercom.
Illustrates typical wiring configurations for connecting the intercom to gate controllers, locks, and buttons.
Instructions on how to connect optional slave devices like keypads and prox readers to the intercom.
Steps for creating new user accounts and granting them access to the intercom system via the app.
Configuration options for intercom volume levels, speech modes (full/half duplex), and sound adjustments.
Guidance on programming and using keypad codes for access control through the intercom.
Overview of quick access features and navigation through the mobile application's settings menu.
Details on managing intercom settings like users, relay times, Wi-Fi, and intercom time.
Procedures for modifying intercom names, usernames, passwords, and adding new device IDs.
Instructions for customizing in-app call ringtones and checking the mobile application's version number.
Steps for checking intercom firmware, and managing user accounts (add, edit, delete).
Configuration of relay trigger durations and synchronization of intercom time with device or NTP server.
Steps for connecting to Wi-Fi networks and adjusting the maximum duration for viewing camera feeds.
Adjusting the maximum duration for intercom conversations and the time the intercom rings.
Instructions on how to reboot the intercom and select between simplex and duplex audio modes.
Configuration of notifications, gate schedules, camera resolution, and viewing the activity log.
Setup options for 24/7, time-restricted, and auto-expiring keypad codes and PROX cards.
Configuration of voicemail for missed calls and setting motion detection sensitivity and recording.
Identifies common installation problems like offline status, lag, and poor signal with provided solutions.
Addresses issues related to software, firmware bugs, and procedures for updates and resources.
Guidelines for intercom and router maintenance, plus environmental and disposal information.
Details product warranty terms, regulatory compliance, and contact information for support.
General| Brand | AES global |
|---|---|
| Model | Praetorian Guard |
| Category | Intercom System |
| Language | English |
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