Troubleshooting
DEHUMIDIFIER
DEHUMIDIFIER
2. If the above issues still cannot be resolved, please contact sean@edendi-
rect-brand.com or authorized dealer directly. Do not dismantle the machine without
authorization.
3. When the machine is running, you may hear the sound of refrigerant circulation,
which is a normal phenomenon.
4. The machine will emit hot air from the outlet, causing the room temperature to rise
by 34-37℉. This is normal, so please feel free to use it.
5. When moving, do not tilt the machine body more than 45 degrees to prevent
damage to the compressor.
6. The operating temperature of this machine is 41-95℉.
7. When the room temperature is below 50℉ and the ambient absolute humidity is
very low, the dehumidifier may not need to be used.
8. The air inlet and outlet must be at least 1 meter away from the wall or obstacles to
avoid affecting the dehumidification effect.
9. Accumulated dust on the air filter will affect the dehumidification effect and may
even cause malfunctions. It must be cleaned regularly, at least once a month. If there
is a lot of dust in the environment, it must be cleaned once a week or even daily.
When cleaning, gently tap the filter or use a vacuum cleaner to remove the dust on
the filter, or soak the filter in warm water (≤104℉) with a small amount of detergent,
then rinse it with clean water and air dry it.
10. If a fault code appears during the operation of the machine, turn off the machine
immediately and report it to the after-sales staff for repair.
Continuous operation of the machine for 24 hours will affect its service life. It is
recommended to stop the machine for 2 hours after every 10 hours of operation. If
there are special requirements for continuous operation for 24 hours, the machine
must be supervised by dedicated personnel. Otherwise, in case of accidents, the
company will not be liable.
1. If the dehumidifier malfunctions, immediately cut off the power supply and unplug
the power cord from the socket. Check the following items:
Problem
Machine not
operating
Poor
dehumidification
Loud noise
Water leakage
Error codes
Possible cause solutions
no power display
power outage or no
power at socket
Check if power supply is
normal
Power plug not properly
inserted
Insert the power plug into
the socket
Fuse on the control
board blown
Replace the fuse
Control board transformer
damaged
Replace the transformer
Power display on
Ambient humidity lower
than set value
Reset the humidity level
as needed
Machine in defrosting
mode
Wait for defrosting to
complete
Air inlet or outlet blocked
Remove the obstructions
Windows or doors open
Close the windows and
doors
Room temperature too low
Do not use the dehumidifier
Ground not solid or flat
Relocate to a solid and flat
surface
Dehumidifier not placed
stably
Reposition the dehumidifier
stably
Machine tilted
Adjust the machine to be
level
Drain pipe/outlet blocked
Remove the front panel and
clear debris
E1: Coil fault
Switch to timed defrost,
cancel system error, can be
restored
E2: Temperature sensor fault Replace the temperature sensor
E3: Humidity sensor fault Replace the humidity sensor
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