No Alarm Push
No Alarm Video Record
Browse Video Delay
Short Battery Life
Cannot start camera
after replacing battery
Device Offline
Enable Smart Life app notification in mobile settings
Please insert microSD card
Check if the network transferring fluency
processes well
Check the Wi-Fi network, the distance between the
camera and the router should not be too far.
1. Check the battery positive and negative
2. Check if the battery is normal
The camera has been woken up too many times.
It should not be installed on the side of the road or
exposed to the sun.
19 20
For any inquiries with AKASO products, please feel free to contact us, we will
respond within 24 hours.
E-mail: cs@akasotech.com
Tel: (888) 466-9222 (US) Mon-Fri (except holiday) 9am-5pm (EST)
Official website: www.akasotech.com
CONTACT US
Troubleshooting Sheet
Description
Unable to Connect
Reset
Change to a
New Network
Alarm Picture
Without People
1. Check your Wi-Fi name and password
2. Ensure your Wi-Fi is 2.4G, not 5G
3. Ensure your camera and phone close to router
1. Insert pin in the reset hole for 5 seconds
2. Hear one “Bee” sound
3. Red light turns to slow blinking
1. Insert pin in the reset hole to factory default
setting
2. Re-connection
1. The camera takes time to wake up and people
move too fast
2. Some objects around 36℃ is moving in the picture
Solution and operation
TROUBLESHOOTING SHEET
English
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