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If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the
Product support
Help is always at hand.
Troubleshooting
If your device is frozen:
Press the ON/OFF button for at least 10 seconds or use the hardware reset.
To use the Hardware reset, press the “pinhole reset” button by using a sharp object such as
a toothpick.
If your device doesn’t turn on:
Charge your device then switch on normally.
If this does not work, press the ON/OFF button for at least 10 seconds or use the hardware
reset. To use the Hardware reset, press the “pinhole reset” button by using a sharp object
such as a toothpick.
If you want to extend the life of your battery
the wireless connections if not in use.
If your device is functioning too slowly:
Close all apps which are not currently being used.
Product support
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