Alcatel 1054D - Troubleshooting

42
16
Troubleshooting ..................................
Before contacting the service centre, you are advised to follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its performance.
• You can reset by long pressing the # key and the power on/off key under power off mode. ALL User
phone data: contacts, messages and files will be lost permanently. It is strongly advised to fully back
up the phone data and profile before doing formatting.
and carry out the following checks:
My phone can't switch on
• Check the battery contacts, remove and reinstall your battery, then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please reset the phone using the power key and the # key.
My phone is frozen or has not responded for several minutes
• Restart your phone by pressing and holding the key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please reset the phone using the power key and the # key.
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please reset the phone using the power key and the # key.
My phone can't charge properly
• Make sure you are using an alcatel battery and the charger from the box
• Clean the battery contact if it’s dirty
• Make sure your battery is inserted properly before plugging in the charger
• Make sure that your battery is not completely discharged; if the battery power is empty for a long
time, it may take around 20 minutes to display the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions (0°C to +40°C)
• When abroad, check that the voltage input is compatible
My phone can't connect to a network or “No service” is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone can't connect to the Internet
• Check that the IMEI number (press *#06# ) is the same as the one printed on your warranty card
or box
• Make sure that the internet access service of your SIM card is available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location